Michael STANLEY
Oklahoma City,Oklahoma
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
14
14
years of professional experience
Work History
CUSTOMER SERVICE SPECIALIST
LOVE'S CORPORATION
Oklahoma City, OK
01.2023 - 12.2023
- 40-60 INBOUND CALLS / CALL CENTER FOR LOVE'S EXPRESS, MLR, CUSTOMER SERVICE, ROADSIDE ASSISTANCE CALLS
- PROVIDING INFORMATION REGARDING TYPE OF SERVICE NEEDED FOR EACH CALL FOR TRANSPORTATION FUELING INDUSTRY
- PROVIDING SERVICE NEEDS FOR OVER 580 TRAVEL STOPS IN NORTH AMERICA.
- Set up and activated customer accounts.
- Analyzed customer feedback data to identify areas for improvement in products or services offered.
Collections Agent
Tinker Federal Credit Union
Oklahoma City, OK
01.2021 - 03.2022
- excellent organizational skills, as they need to manage the credentialing applications for many staff members at a single time.
- Researched complex issues raised by customers, identified solutions, and provided timely responses.
- Set up and activated customer accounts.
- Analyzed customer feedback data to identify areas for improvement in products or services offered.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Made outbound calls to obtain account information.
- Documented customer correspondence in CRM to track requests, problems and solutions.
Medical Billing Solutions Specialist
360 MEDICAL BILLING SOLUTIONS INC
Oklahoma City, OK
09.2018 - 02.2020
- Manage healthcare claims invoices and payments
- Updating patient data
- Processing claims, inbound calls from providers, patients, and insurance
- Companies
- Collecting payments on open unpaid claims.
Customer Service Agent
AMERICAN EXPRESS, INC
Phoenix, AZ
07.2016 - 12.2018
- Outbound /Inbound calls to merchants to verify credit card processing
- Increase or Decrease Credit Card
- Limits to Merchants Services
- Collections on unpaid balances for merchants.
Customer Care Specialist
AVESIS INC
Phoenix, AZ
12.2015 - 07.2016
- Customer care for dental services
- Inbound calls with high volume
- Research and corrected claims for processing
- Provider services member services for dental claims.
Credentialing Specialist/ Collections
DR. JOHNNY SERRANO MEDICAL OFFICE
Glendale, AZ
09.2009 - 11.2015
- Attended meetings and seminars related to healthcare industry regulations and trends.
- Checked applications for missing information and organized all paperwork.
- Completed enrollments into Medicaid, Medicare and private insurance plans.
- Processing insurance claims for procedures inpatient and outpatient services.
- Identify discrepancies in information and conduct follow-ups
- Present applications to the facility’s Credentialing Committee
- Assist customers with credentialing inquiries
- Respond to health plan provider inquiries
- Capture primary source documentation in computer databases
- Ensure data is backed up
- Follow compliance laws, regulations, procedures, and policies
Education
Associate of Arts -
Eastern Arizona College
Thatcher, AZ08-1991
Skills
- CUSTOMER SERVICE
- MEDICAL BILLING
- COLLECTIONS
- AREA OF ABILITIES
- Professional phone etiquette
- Strong tying and data entry
- Punctual attendance
- Call Center Experience
- Inbound/Outbound Skip Tracing
- Excellent listening skills
- De-escalation skills
- Attention to detail
- Insurance guideline knowledge
- Transmit claims
- Team minded
- Time Management
- Benefit verification
- Electronic/Paper processing
Timeline
CUSTOMER SERVICE SPECIALIST
LOVE'S CORPORATION
01.2023 - 12.2023
Collections Agent
Tinker Federal Credit Union
01.2021 - 03.2022
Medical Billing Solutions Specialist
360 MEDICAL BILLING SOLUTIONS INC
09.2018 - 02.2020
Customer Service Agent
AMERICAN EXPRESS, INC
07.2016 - 12.2018
Customer Care Specialist
AVESIS INC
12.2015 - 07.2016
Credentialing Specialist/ Collections
DR. JOHNNY SERRANO MEDICAL OFFICE
09.2009 - 11.2015
Associate of Arts -
Eastern Arizona College
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