Michael Stauder
Ann Arbor,MI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
University Of Michigan Key Office
01.2024 - 01.2024
- Developed and updated databases to handle customer data.
- Sought ways to improve processes and services provided.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
FC ASSOCIATE
Amazon
07.2023 - 12.2023
- Receive and put away inventory
- Get customer orders ready and pack them up
- Load boxes into trucks for shipment
- Use scanners to read bar codes on products
- View prompts on screens and follow the direction for some tasks
- Troubleshoot problems
- Ensure product meets quality requirements.
PROJECT MANAGER
GPRS
01.2023 - 04.2023
- Managed projects from procurement to commission
- Achieved project deadlines by coordinating with contractors to manage performance
- Identified plans and resources required to meet project goals and objectives
- Planned, designed, and scheduled phases for large projects.
ASSEMBLY TECHNICIAN
Solar Tonic
05.2022 - 01.2023
- Utilizing hand tools and shop equipment
- Ensuring assemblies and components are properly handled and marked
- Assisting with testing and quality assurance procedures.
CASHIER/ASSISTANT MANAGER
Dairy Queen
05.2015 - 11.2022
- Operated as a member of a team to create treats from a varied menu
- Opened and closed store
- Trained new employees
- Addressed customer needs and made product recommendations to increase sales
- Restocked and organized merchandise in front lanes
- Worked closely with shift manager to solve problems and handle customer concerns
- Welcomed customers and helped determine their needs
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
- Built relationships with customers to encourage repeat business
- Tallied cash drawer at the beginning and end of each work shift.
CUSTOMER SERVICE ASSOCIATE
Arbor Maintenance
10.2021 - 12.2021
- Composing and sending emails
- Retrieve and deposit funds from facilities and rental properties
- Responded to customer calls and emails to answer questions about products and services
- Offered advice and assistance to customers, paying attention to special needs or wants
- Responded to customer calls and emails to answer questions about products and services.
CREW MEMBER
Pancheros
10.2016 - 05.2017
- Fashioned assorted food items in a make line setup
- Trained team members
- Prepared products to be served
- Worked as a customer service representative on the phone and in person
- Worked well in a team setting, providing support and guidance.
COURTESY CLERK
Kroger
07.2015 - 08.2016
- Bagged groceries
- Retrieved shopping carts
- Assisted customers
- Completed all cleaning duties
- Worked in various departments of the store when needed
- Demonstrated respect, friendliness, and willingness to help wherever needed
- Developed and maintained courteous and effective working relationships.
Education
Bachelor of Science - Communication Technology
Eastern Michigan University
Ypsilanti, MI01.2022
Skills
- Computer Skills
- Proficient in Word, Power Point, Adobe Suite, Excel
- Social Media: Instagram, Facebook Twitter
- Proficient Active Listening Skills
Timeline
Customer Service Representative
University Of Michigan Key Office
01.2024 - 01.2024
FC ASSOCIATE
Amazon
07.2023 - 12.2023
PROJECT MANAGER
GPRS
01.2023 - 04.2023
ASSEMBLY TECHNICIAN
Solar Tonic
05.2022 - 01.2023
CUSTOMER SERVICE ASSOCIATE
Arbor Maintenance
10.2021 - 12.2021
CREW MEMBER
Pancheros
10.2016 - 05.2017
COURTESY CLERK
Kroger
07.2015 - 08.2016
CASHIER/ASSISTANT MANAGER
Dairy Queen
05.2015 - 11.2022
Bachelor of Science - Communication Technology
Eastern Michigan University
Similar Profiles
Ayah ShammoutAyah Shammout
Dorm-Desk Assistant at University of Michigan-Flint: Office of Housing and Residential LifeDorm-Desk Assistant at University of Michigan-Flint: Office of Housing and Residential Life
Ben-Oni Ben-Oni null
Case Manager and Conflict Coach at The Ombuds Office – Eastern Michigan UniversityCase Manager and Conflict Coach at The Ombuds Office – Eastern Michigan University
JANIS STRICKLAND, Ed.S.JANIS STRICKLAND, Ed.S.
Program Coordinator, Brotherhood & Sisterhood Scholars (BHSH) at Eastern Michigan University - Office of Diversity, Equity, and InclusionProgram Coordinator, Brotherhood & Sisterhood Scholars (BHSH) at Eastern Michigan University - Office of Diversity, Equity, and Inclusion
Ian CooperIan Cooper
FedEx Delievery Driver at K&D 24/7FedEx Delievery Driver at K&D 24/7
Zubaida NimerZubaida Nimer
Sales Manager at Ann Arbor BrilliantSales Manager at Ann Arbor Brilliant