Michael Steedley
Kill Devil Hills,USA
Summary
Dynamic and safety-focused supervisor with extensive experience in high-paced entertainment and hospitality environments, specializing in team leadership, customer satisfaction, and operational excellence. Proven track record of managing daily operations, optimizing service quality, and ensuring strict adherence to safety protocols across amusement, food and beverage services, and luxury dining venues. Skilled in training and mentoring diverse teams, coordinating with cross-functional departments, and resolving guest issues promptly to create memorable experiences. Recognized for implementing efficient processes, upholding regulatory standards, and fostering a positive, inclusive environment that aligns with brand values and enhances guest loyalty.
Overview
8
8
years of professional experience
Work History
Activity Leader
Yes USA - Camp
05.2024 - 09.2024
- Led daily recreational and educational activities for groups of international students, promoting cultural exchange and enhancing language skills
- Organized and supervised field trips to iconic New York City attractions, ensuring a safe and engaging experience for campers
- Fostered a positive, inclusive environment, encouraging participation and teamwork among campers from diverse backgrounds
Food and Beverage Director - Temp
Fun Spot America
05.2023 - 05.2024
- Directed all food and beverage operations across multiple outlets, driving high-quality service and profitability in a fast-paced, high-traffic theme park environment
- Developed and implemented efficient processes for inventory management, reducing waste and optimizing costs
- Collaborated with culinary teams to design and update menu offerings, enhancing guest satisfaction and aligning with seasonal trends and customer preferences
- Led a team of 75+ employees, providing training, coaching, and performance evaluations to ensure high standards of customer service and food safety
Food and Beverage Manager
Ocean Reef Club
05.2019 - 05.2023
- Oversaw daily operations of multiple dining venues, ensuring exceptional service quality and guest satisfaction in a luxury club environment
- Managed budgets, cost controls, and inventory systems to optimize resources and maintain profitability, achieving cost savings
- Developed and maintained relationships with high-end vendors to source premium ingredients, ensuring consistency in food and beverage quality
- Trained, coached, and mentored a team of 50+ staff members, fostering a culture of excellence and hospitality to meet upscale service standards
Rides Supervisor - Area 2
Cedar Point Amusement Park
05.2016 - 05.2019
- Supervised daily operations of high-thrill rides and attractions, ensuring strict adherence to safety protocols and park policies.
- Trained and managed a team of 45+ ride operators, providing guidance on safety procedures, customer service, and emergency protocols.
- Conducted regular inspections and safety checks on ride equipment, promptly addressing any issues to maintain high standards of operational safety.
- Monitored ride queues and guest flow, implementing crowd control measures to enhance guest experience and minimize wait times.
- Handled guest inquiries, complaints, and escalations professionally, resolving issues promptly to maintain a positive park experience.
- Coordinated with maintenance and technical teams to address operational concerns, ensuring timely repairs and minimal ride downtime.
Education
Liberty University
Lynchburg, VAHigh School Diploma -
Trinity Center Private School
Powder Springs, GA05.2016
Skills
- Effective teamwork
- Safety awareness
- Negotiation
- Facilitation
- Flexibility
- Group facilitation
- Customer Service
- Problem-solving abilities
- Multitasking Abilities
Timeline
Activity Leader
Yes USA - Camp
05.2024 - 09.2024
Food and Beverage Director - Temp
Fun Spot America
05.2023 - 05.2024
Food and Beverage Manager
Ocean Reef Club
05.2019 - 05.2023
Rides Supervisor - Area 2
Cedar Point Amusement Park
05.2016 - 05.2019
High School Diploma -
Trinity Center Private School
Liberty University