Michael Steeg
Summary
Driven by a results-focused approach, I leveraged teamwork, collaboration, and problem-solving skills at Rivan and Bath Time to enhance team productivity and client satisfaction. My leadership ensured project completion within deadlines, achieving high-quality outcomes through meticulous attention to detail and effective team supervision. If I run into a situation that I am not 100 percent certain on solution I will not hesitate to ask for help, to insure the situation is handles properly. I take pride in my work/position.
Overview
17
17
years of professional experience
Work History
Team Leader
Rivan
02.2023 - Current
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Mentored and guided employees to foster proper completion of assigned duties.
- Held weekly team meetings to inform team members on company news and updates.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Collected, arranged, and input information into database system.
- Developed effective improvement plans in alignment with goals and specifications.
- Gathered, organized and input information into digital database.
Tile Contractor
Bath Time
02.2007 - 04.2016
- Ensured client satisfaction post-installation through prompt follow-ups addressing any concerns or issues that may have arisen after completion.
- Stayed up-to-date with industry trends, attending workshops and trade shows to continuously improve skillset and offer innovative solutions to clients.
- Managed budget constraints through careful planning of resources while maintaining uncompromised quality standards in installations.
- Streamlined communication processes between contractors, clients, suppliers leading to improved project management and coordination.
- Maximized aesthetic appeal of finished projects with meticulous attention to detail in alignment, leveling, spacing, and grout color selection.
- Maintained a safe work environment through proper tool maintenance, site clean-up, and adherence to safety protocols.
- Reduced waste by efficiently measuring spaces prior to cutting tiles to minimize losses due to breakage or miscalculation.
- Delivered high-quality results by following industry standards and best practices in tile cutting, fitting, and grouting.
- Enhanced project efficiency by accurately estimating material requirements and costs for clients.
- Performed effective surface preparation tasks including leveling, waterproofing, and backer board installation to ensure a solid foundation for tilework.
- Strengthened professional reputation by providing exceptional customer service and addressing client concerns promptly.
- Implemented cost-saving measures by sourcing materials from reliable vendors at competitive prices.
- Demonstrated expertise in various tiling techniques such as mosaic, herringbone, subway patterns, ensuring diverse design offerings for clients.
- Increased customer satisfaction by ensuring timely and precise tile installation for residential and commercial projects.
- Installed tile flooring in residential homes and commercial buildings.
- Used specialized tools and equipment to cut, shape and install tile.
Education
GED -
Woodruff High School
Peoria, IL2007
Skills
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Team motivation
- Team Supervision
- Coaching and Mentoring
Timeline
Team Leader
Rivan
02.2023 - Current
Tile Contractor
Bath Time
02.2007 - 04.2016
GED -
Woodruff High School
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