Michael Stern
Stamford,CT
Summary
Highly motivated Account Manager driven by success, integrity, and providing a high-quality customer experience. I excel in positions of leadership and building relationships with clients and co-workers. I support a positive work environment for all and I strongly believe I have transferrable skills to industries outside of logistics.
Overview
7
7
years of professional experience
Work History
Account Manager
ArcBest
07.2021 - Current
- Consulted and grew a territory of 86+ transacting accounts, generating $12,000,000 of revenue for the company in 2023.
- Successfully negotiated yearly tariff agreements for accounts with over $1,000,000 spend directly with C-suite executives.
- Managed a pipeline of new less-than-truckload, Full truckload, International, and Trade Show opportunities valued over $10,000,000.
- Navigated accounts' daily logistics obstacles and Implemented a quality-driven problem-solving solution.
- Effectively trained and mentored new hires, including Account Managers and Management Trainees, ensuring a smooth onboarding experience.
Operations Supervisor
ABF Freight
05.2017 - 07.2021
- Responsible for managing 20+ Union employees (Teamsters Union Local 443) while improving efficiency and increasing productivity In the logistics industry.
- Responsible for creating daily logistics routes for drivers most effectively and productivity.
- Complete understanding of all operation shifts including inbound, outbound, and city dispatch positions.
- Applied problem-solving solutions to daily obstacles including driver breakdowns, Union grievances, and customer satisfaction.
- Led weekly focus groups with Teamsters and supervisors discussing metrics related to productivity goals and applied a quality-driven mindset to each meeting, ensuring everyone felt heard.
Management Trainee
ArcBest
01.2017 - 05.2017
- Participated in a five-month long Management Trainee Program learning how operations, sales and collections affects the supply chain.
- Received first hand experience one-on-one with Senior Operation Supervisors learning the responsibilities and importance of each role.
- Honed communication and negotiating skills from shadowing Senior Account Managers.
Education
Bachelor of Science - Business Administration
State University of New York At Oswego
Oswego, NY12.2016
Skills
- Contract Negotiation
- Client Relationship Management
- Leadership
- Proficient in Microsoft Office
- Shipping and Receiving
- Communication
Timeline
Account Manager
ArcBest
07.2021 - Current
Operations Supervisor
ABF Freight
05.2017 - 07.2021
Management Trainee
ArcBest
01.2017 - 05.2017
Bachelor of Science - Business Administration
State University of New York At Oswego