Michael Stettler
Huntsville
Summary
Top Secret SCI clearance with a CI Polygraph & Security+ Certified.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Tier 1 supervisor
ECS
05.2024 - Current
- Maintain effective team of tier 1 technicians and provided advanced trouble shooting steps to help aid in resolution for FBI customers
- Develop metrics for program improvements, technician development, and new hire enrollment training
- Execute custodial duties of knowledge management with engagement from outside solver groups to further progress FBI ITB knowledge handling
- Monitor and assist FBI Watch Operations for efficient and clear resolution of critical incidents within the ITB of the FBI
Help Desk Trainer
Paradyme
04.2023 - 05.2024
- Developed and deployed a training program for oncoming technicians
- Oversaw the advancement of skills for technicians both incoming and active for more expertise IT support
- Nurtured professional relationships between new technicians and current as well monitored progress of new hires
- Provided feedback on employee performance during training sessions, offering constructive criticism when necessary
- Implemented new hire training program to onboard and train new employees within operations
- Contributed ideas at team meetings regarding new approaches for delivering instruction
Tier 1 Help Desk Technician
Paradyme
11.2022 - 05.2024
- Support the daily functions of FBI operations and accompanying contractors with professional IT support
- Successfully breakdown and troubleshoot technical obstacles faced by agents of the FBI and aided in direct problem solving that resolves a wide range of issues
- Developed a strong foundation for technical and analytical computer problem solving and professional training of new employees
- Received training in IT account management, system administration, basic network trouble shooting, and root-cause analysis
- Configured user accounts, installed software applications, configured network settings, and performed system maintenance tasks
- Explained technical terminology to non-technical end users
Scrum Master/Technical Analyst
CGI Federal
08.2022 - 10.2022
- Coached teams on Agile and Scrum methodology best practices, including sprint planning, retrospectives, and user story creation
- Resolved blockers quickly by identifying root cause and proposing viable solutions
- Provided guidance on how to use Agile tools like JIRA and Confluence for effective project management
- Developed training materials for onboarding new members into the Scrum team
- Received training in Git, Linux, Kubernetes, and Ansible as well as further training in Scrum, Confluence, and Jira
Education
Associate of Science - Business Administration and Management
Northern Virginia Community College
Manassas, VA06-2018
Skills
- Jira
- Basic network troubleshooting skills
- Security training
- Git
- Gitlab
- MS Office Proficiency
- Account Management
- Help Desk Support
- Microsoft Active Directory
- SOP Development
- Access control
Certification
- Comptia Security+
- Comptia Network+
- Professional Scrum Master I
- Certified Associate in Project Management
Clearance
Top Secret SCI with a CI Polygraph
Timeline
Tier 1 supervisor
ECS
05.2024 - Current
Help Desk Trainer
Paradyme
04.2023 - 05.2024
Tier 1 Help Desk Technician
Paradyme
11.2022 - 05.2024
Scrum Master/Technical Analyst
CGI Federal
08.2022 - 10.2022
- Comptia Security+
- Comptia Network+
- Professional Scrum Master I
- Certified Associate in Project Management
Associate of Science - Business Administration and Management
Northern Virginia Community College
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