Michael Soto
Houston,TX
Summary
Coordinated Operations Supervisor with more than 15 years of experience working for high-end hotel chains. Diligent team player committed to providing exceptional guest services by directing staff, managing individual and group bookings and resolving common customer service issues. In-depth knowledge of hospitality industry and business administration.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Operations Supervisor
Aperture Hospitality
10.2023 - Current
- Oversee multiple departments in regards to training, inventory and operations
- Communicate with GM about department standards and policy enforcement
- Provide property wide guidance to ensure hotel is brand compliant.
Bartender/Server
LGC Hospitality
04.2019 - 12.2023
Seasonal Front Desk Agent
Hampton by Hilton
03.2020 - 09.2021
- Respond to SALT reviews, third party website comments and online questions
- Assist in training new hires
- Provide solutions for Guest Incident Reports.
Seasonal Front Desk Agent
Embassy Suites by Hilton
06.2019 - 10.2019
Front Desk Supervisor
Doubletree by Hilton
08.2017 - 04.2019
- Train new staff member on company policies and procedures
- Supervise multiple departments
- Promote all company programs and specials
- Assist in restaurant job functions including bartending, serving and banquet setup.
Advocate4Me Representative
United HealthCare
07.2012 - 08.2017
- Schedule and confirm members' doctor's appointments vital to healthcare
- Answer and code all member calls in a call center environment
- Track member claims and costs while providing benefit information
- Research complex issues across multiple databases and work with support resources to resolve customer issues and partner with others to resolve escalated issues.
Education
Bachelor of Science - Computer And Information Systems Security
University of Alaska Anchorage
Anchorage, AK05.2025
GED -
South Houston High School
South Houston, TX12.2014
Skills
- Human resources
- Inventory
- Budget management
- P&L Management
- Financial Report Writing
- Conflict management
- Food service
- Bartending
- Food safety
- Cash register
- Coffee experience
- Logistics Coordination
- Customer Relations
- Quality Assurance
- Performance monitoring
- Staff Supervision
Certification
- ServSafe
- TABC
- CPR/AED/FIRST AID Certification
Timeline
Operations Supervisor
Aperture Hospitality
10.2023 - Current
Seasonal Front Desk Agent
Hampton by Hilton
03.2020 - 09.2021
Seasonal Front Desk Agent
Embassy Suites by Hilton
06.2019 - 10.2019
Bartender/Server
LGC Hospitality
04.2019 - 12.2023
Front Desk Supervisor
Doubletree by Hilton
08.2017 - 04.2019
Advocate4Me Representative
United HealthCare
07.2012 - 08.2017
Bachelor of Science - Computer And Information Systems Security
University of Alaska Anchorage
GED -
South Houston High School