Michael Stock
Customer Service Representative
Laramie,WY
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
Work History
Corrections Officer
Kansas Department of Corrections
5 2023 - 06.2024
- Managed daily operations of the correctional facility including overseeing inmate movement, meal distribution, and recreational activities
- Utilized problem solving skills to resolve conflicts between inmates or staff members
- Assessed inmate behavior, monitored activities, and enforced disciplinary rules
- Ensured that all areas of the correctional facility are secure at all times by performing regular inspections
- Demonstrated ability to defuse potentially violent situations through effective communication techniques
- Investigated incidents involving violence or contraband violations within the prison system
- Conducted training sessions for new corrections officers on policies and procedures related to correctional facility operations.
- Drove passenger vehicles and trucks to transport inmates to other institutions, courtrooms, hospitals and work sites.
- Inspected condition of locks, window bars, doors and gates to prevent prisoner escapes.
Patient Care Technician
Valley Hope
08.2022 - 02.2023
- Performed hourly rounds and responded promptly to call lights
- Utilized computer systems for charting patient data
- Assisted patients with eating, bathing, and grooming, supporting activities of daily living
- Responded promptly to emergency situations using established protocols
- Assisted with patient transfers to and from wheelchairs, beds, and exam tables
- Interacted professionally with all departments within the facility
- Organized patient information in an accurate and timely manner for medical records
- Communicated effectively with both internal and external customers regarding patient care issues.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
Cashier Manager
Borton Brother's Liquor
08.2021 - 08.2022
- Balanced cash registers by counting cash, depositing funds, and determining end-of-day balance
- Reconciled daily cash receipts and maintained accuracy of all financial transactions
- Trained new cashiers on the use of point-of-sale systems, including proper handling of money, credit card transactions, gift cards, coupons
- Completed point of sale opening and closing procedures by counting contents of registers and preparing daily bank or safe deposits
- Managed inventory levels at the registers by ordering additional supplies as needed
- Utilized strong problem solving skills when dealing with difficult customers or situations.
Apprentice Electrician
Southwestern Electric Company
08.2020 - 08.2021
- Arranged wiring and fixtures in preparation for installations
- Cleaned work sites by hauling debris and trash and properly storing equipment
- Cut, bent, threaded, and ran conduit and other wiring systems
- Followed all applicable safety codes, regulations, and guidelines
- Worked closely with other tradespeople to complete projects efficiently
- Participated in team meetings to discuss project progress and troubleshoot issues
- Identified potential hazards associated with operating electrical equipment and systems
- Maintained accurate records of work performed including material usage and time spent on job sites.
Education
Associate in Science (A.S.) in Nursing -
Hutchinson Community College
08.2021 - Current
Associate in Applied Science (A.A.S) - undefined
Hutchinson Community College
08.2021 - Current
Skills
Security Procedures
De-Escalation Techniques
Emergency Response
Restraint Techniques
Verbal Communication
Integrity and Honesty
Problem Solving
Decision Making
Professionalism
Multitasking Ability
Attention to Detail
Timeline
Patient Care Technician
Valley Hope
08.2022 - 02.2023
Cashier Manager
Borton Brother's Liquor
08.2021 - 08.2022
Associate in Science (A.S.) in Nursing -
Hutchinson Community College
08.2021 - Current
Associate in Applied Science (A.A.S) - undefined
Hutchinson Community College
08.2021 - Current
Apprentice Electrician
Southwestern Electric Company
08.2020 - 08.2021
Corrections Officer
Kansas Department of Corrections
5 2023 - 06.2024
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteImportant To Me
Work-life balanceCareer advancementPersonal development programsWork from home optionHealthcare benefits4-day work weekLanguages
English
Bilingual or Proficient (C2)
Spanish
Beginner (A1)
Quote
I can’t understand why people are frightened of new ideas. I’m frightened of the old ones.
John Cage
Interests
Hiking
Hunting
Fishing
Swimming
Video Games
Lego
3D Printing
Dungeons and Dragons
Board Games
Software
Microsoft Office
Spreadsheets
Email communication
Word processors