Results-driven Account Manager with a strong focus on client relations and tailored software solutions. Proven ability to enhance customer satisfaction and monitor account performance metrics for continuous improvement.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Account Manager
Norwegian Cruise Line
06.2025 - Current
Managed client accounts, ensuring satisfaction and addressing inquiries promptly.
Coordinated with cross-functional teams to align on customer needs and service delivery.
Assisted in crafting tailored solutions for clients to enhance their cruise experiences.
Monitored account performance metrics to identify improvement opportunities.
Launch Installation Technician
Hotwire Communications
08.2023 - 06.2025
Installed and configured telecommunications equipment to ensure optimal service delivery.
Conducted routine maintenance and troubleshooting on various network systems.
Collaborated with team members to improve installation processes and reduce downtime.
Trained new technicians on safety protocols and equipment handling procedures.
Traveled to various cities to help launch services to new associations.
Account Executive
Titan Tankless Water Heaters
01.2020 - 08.2023
Generated sales leads through targeted outreach and client engagement.
Developed and maintained strong relationships with key accounts to drive repeat business.
Conducted product demonstrations and training sessions for potential customers and partners.
Collaborated with marketing team to create effective promotional materials and campaigns.