Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Michael Suarez

Miami,FL

Summary

Results-driven Account Manager with a strong focus on client relations and tailored software solutions. Proven ability to enhance customer satisfaction and monitor account performance metrics for continuous improvement.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Account Manager

Norwegian Cruise Line
06.2025 - Current
  • Managed client accounts, ensuring satisfaction and addressing inquiries promptly.
  • Coordinated with cross-functional teams to align on customer needs and service delivery.
  • Assisted in crafting tailored solutions for clients to enhance their cruise experiences.
  • Monitored account performance metrics to identify improvement opportunities.

Launch Installation Technician

Hotwire Communications
08.2023 - 06.2025
  • Installed and configured telecommunications equipment to ensure optimal service delivery.
  • Conducted routine maintenance and troubleshooting on various network systems.
  • Collaborated with team members to improve installation processes and reduce downtime.
  • Trained new technicians on safety protocols and equipment handling procedures.
  • Traveled to various cities to help launch services to new associations.

Account Executive

Titan Tankless Water Heaters
01.2020 - 08.2023
  • Generated sales leads through targeted outreach and client engagement.
  • Developed and maintained strong relationships with key accounts to drive repeat business.
  • Conducted product demonstrations and training sessions for potential customers and partners.
  • Collaborated with marketing team to create effective promotional materials and campaigns.

Education

Associate of Arts - Computer Science

Miami Dade College
Hialeah, FL
06-2027

No Degree - Information Technology

Florida Career College
Hialeah
05-2021

Skills

  • Account management
  • Customer service
  • Teamwork and collaboration
  • Client relations
  • Software Solutions
  • Marketing
  • Life-long learner

Certification

CompTIA A+

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Account Manager

Norwegian Cruise Line
06.2025 - Current

Launch Installation Technician

Hotwire Communications
08.2023 - 06.2025

Account Executive

Titan Tankless Water Heaters
01.2020 - 08.2023

Associate of Arts - Computer Science

Miami Dade College

No Degree - Information Technology

Florida Career College