Michael Suit
Valhermoso Springs,AL
Summary
Adept Master Technician with a proven track record at Lynn Layton Nissan, enhancing shop productivity by mentoring and leveraging expert diagnostics and strong communication skills. Achieved continuous improvement, excelling in customer service and adaptive problem-solving, significantly contributing to business growth and customer satisfaction.
Overview
24
24
years of professional experience
Work History
Master Technician
Lynn Layton Nissan
10.2012 - Current
- Boosted overall shop productivity by mentoring junior technicians, sharing knowledge, tips, and tricks to improve their skillsets quickly.
- Supported business growth through building strong relationships with customers, addressing their concerns promptly and professionally.
- Collaborated effectively with service advisors to accurately document repair needs and provide detailed estimates for client approval.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
Service Technician
Landers McLarty Nissan
08.2006 - 10.2012
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
Service Technician
Woody Anderson Ford
07.2005 - 08.2006
- Completed preventive maintenance on machines to enhance production and maintain quality.
- Adhered to safety protocols and policies to reduce workplace hazards.
Customer Service Cashier
Food World
02.2001 - 07.2005
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
Education
Vocational Degree - Automotive Repair
Wallace State Community College
Hanceville, AL12-2004
Skills
- Strong communication skills
- Adaptive problem solving
- Expert diagnostics
- Continuous improvement mindset
- Customer service
Timeline
Master Technician
Lynn Layton Nissan
10.2012 - Current
Service Technician
Landers McLarty Nissan
08.2006 - 10.2012
Service Technician
Woody Anderson Ford
07.2005 - 08.2006
Customer Service Cashier
Food World
02.2001 - 07.2005
Vocational Degree - Automotive Repair
Wallace State Community College
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