Michael Sumner
Elmhurst,IL
Summary
Dynamic Certified Pharmacy Technician with proven expertise at Osco Pharmacy in medication dispensing and insurance billing. Skilled in pharmaceutical calculations and record management, I excel in enhancing patient access and training teams. Committed to delivering exceptional service while maintaining accuracy and efficiency in high-pressure environments.
Overview
1
1
Language
1
1
Certification
5
5
years of professional experience
Work History
Certified Pharmacy Technician
Osco Pharmacy, Outpatient Pharmacy
08.2023 - Current
- Processed outpatient prescriptions accurately, verifying patient information and medication profiles for dispensing.
- Entered prescription orders into pharmacy system, maintaining precise records and workflow consistency.
- Resolved insurance and billing issues to ensure timely prescription adjudication and enhance patient access.
- Responded to patient and provider calls, delivering clear information and routing clinical questions appropriately.
- Trained new pharmacy technicians on procedures and best practices to maintain consistent service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Addressed customer problems through effective communication and problem-solving skills. in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Participated in continuous professional development opportunities to stay current on industry standards and advancements in pharmaceutical care.
- Ensured patient eligibility to facilitate accurate billing and service provision., contraindications, and immunization records before injection.
- Educated patients on side effects and follow-up care to promote adherence to vaccination schedules.
Warehouse Worker
Diamond MMA
06.2022 - 05.2023
- Received, inspected, and stocked incoming inventory to maintain organized warehouse flow.
- Picked, packed, and prepared outbound orders for accurate shipment fulfillment.
- Verified order details against packing slips to reduce shipping and receiving errors.
- Tracked product movement and updated inventory records with consistent accuracy.
- Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
Dishwasher
Mama Marias
03.2022 - 09.2022
- Operated commercial dishwashing equipment while following cleaning and sanitation procedures.
- Sanitized dishes, utensils, and kitchen equipment to maintain safe, sanitary back-of-house operations.
- Monitored wash areas, removing debris and preventing cross-contamination during peak service periods.
- Managed trash removal, grease disposal, and floor cleanup to support kitchen safety standards.
- Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Stepped into additional roles during busy times to boost coverage of important stations.
Education
Associate of Science - Pharmacy
College of DuPage
Glen Ellyn, IL05-2027
Skills
- Medication dispensing
- Pharmaceutical calculations
- Insurance billing
- Pharmacy and customer records management
- Medication preparation
- Inventory management
- Dosage calculations
- Record management
- Time management
- Punctual and reliable
- Team collaboration
Certification
- CPhT - Certified Pharmacy Technician
- Licensed Pharmacy Technician - 8/18/2023-Present
- CPR/AED Certified – American Heart Association, Exp. 08/2028
- Professional Certificate in Drug Discovery and Lead Optimization Davidson College (edX / Online) | In progress
Languages
Spanish
Elementary
Timeline
Certified Pharmacy Technician
Osco Pharmacy, Outpatient Pharmacy
08.2023 - Current
Warehouse Worker
Diamond MMA
06.2022 - 05.2023
Dishwasher
Mama Marias
03.2022 - 09.2022
Associate of Science - Pharmacy
College of DuPage