Michael Swafford
Ennis ,TX
Summary
Dynamic logistics and transportation management, focusing on process improvements and operational efficiency. Strong background in 3PL/Fleet/Carrier management and customer service excellence, driving business success and strengthen all client relationships.
Overview
14
14
years of professional experience
Work History
Logistics Manager
Timco Logistics
Waxahachie, Texas
2015.07 - Current
- Coordinated transportation schedules with carriers and clients.
- Implemented process improvements to enhance operational efficiency.
- Developed relationships with vendors to ensure reliable service and support.
- Analyzed shipment data to identify trends and inform decision-making processes.
- Created reports to track shipment progress, delivery times, and costs associated with transport.
- Maintained high standards of internal and external customer service.
- Reviewed invoices from carriers and vendors for accuracy prior to processing payments.
- Organized distribution networks including trucking fleets, warehouses, and third-party vendors.
- Negotiated contracts with carriers for optimal pricing on transportation services.
- Relayed information between drivers and recipients regarding ETA and potential delays.
- Analyzed various aspects of corporate logistics to determine most cost-effective or efficient means of transporting products.
- Collaborated with other departments to develop strategies that align with company objectives.
- Collaborated effectively in cross-functional team-oriented environment.
Sales Representative
Wolfpack Wholesale
Addison, Texas
2014.05 - 2015.07
- Developed strong relationships with clients to identify their needs.
- Conducted market research to understand industry trends and customer preferences.
- Maintained accurate records of sales activities and client interactions.
- Participated in trade shows to promote products and network with potential customers.
- Utilized CRM software to track leads and manage customer information effectively.
- Developed key customer relationships to increase sales.
- Generated new sales leads through cold calling and networking activities.
- Analyzed customer feedback to improve products and services.
- Negotiated pricing contracts with customers to maximize profits.
- Created detailed reports on daily, weekly, and monthly sales activity.
- Identified opportunities for cross-selling additional products and services.
- Managed inventory levels by ordering sufficient stock for each account.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Performed regular follow-ups with prospects to close deals in a timely manner.
Assistant Manager
Bachrach Menswear
Grapevine, Texas
2012.03 - 2014.03
- Led team meetings to discuss progress, challenges, and solutions collaboratively.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Created reports on sales trends, inventory levels, and financial data.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Education
GED -
ETC Testing Center
Lewisville, TX2012-12
Skills
- Data analysis
- Transportation coordination
- Contract negotiation
- Process improvement
- Shipment tracking
- Customer relationship management
- Logistics planning
- Effective communication
- Conflict resolution
- Team leadership
- Fleet dispatch
- Carrier management
- Carrier negotiations
- Client relationship management
- Shipment scheduling
- Freight cost estimation
- Mentoring and training
- Freight coordination
- Transportation activity management
- Logistics management
- Transportation management
- Logistics software knowledge
- Freight forwarding
References
References available upon request.
Timeline
Logistics Manager
Timco Logistics
2015.07 - Current
Sales Representative
Wolfpack Wholesale
2014.05 - 2015.07
Assistant Manager
Bachrach Menswear
2012.03 - 2014.03
GED -
ETC Testing Center