Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Timeline
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Michael Szparaga

Michael Szparaga

Port Saint Lucie

Summary

Accomplished Client Advisor at Seacoast National Bank, leveraging financial analysis and conflict resolution to enhance client satisfaction. Proven track record in cultivating relationships and delivering tailored solutions. Adept at maintaining confidentiality and compliance, consistently exceeding performance goals. Recognized for exceptional communication and attention to detail, driving success in dynamic environments.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Client Advisor

Seacoast National Bank
Port Saint Lucie
05.2025 - Current
  • Maintained accurate records of client interactions using bank software systems.
  • Analyzed financial information to formulate strategies for achieving clients' financial objectives.
  • Cultivated trust and confidence among clients, vendors, and professionals through expertise.
  • Resolved escalated customer inquiries promptly while upholding professionalism.
  • Identified client needs and delivered tailored solutions to enhance satisfaction.
  • Developed relationships with clients through consistent communication and follow-up.
  • Ensured confidentiality of client information, using it solely for official purposes.
  • Supported compliance efforts by strictly adhering to bank policies and procedures.

Teller

Seacoast National Bank
Port Saint Lucie
01.2024 - 05.2025
  • Assisted customers with account inquiries and banking services.
  • Handled large volumes of currency quickly and accurately with minimal errors.
  • Maintained confidentiality of all customer records and information according to company policies.
  • Verified customers' identification to ensure compliance with laws and regulations.
  • Delivered exceptional service to customers in person or over telephone.
  • Followed up on requests from customers in a timely manner.
  • Identified fraudulent activity or suspicious behavior immediately reported it to management.
  • Trained employees on cash drawer operation.
  • Reported any operational issues or system problems that occurred during shift promptly.
  • Leveraged customer service and sales abilities to consistently meet performance goals.

Courier

Big Apple
Port Saint Lucie
09.2018 - 01.2024
  • Communicated with customers to confirm delivery details.
  • Followed traffic regulations to ensure safe driving practices.
  • Coordinated with team members to streamline delivery processes.
  • Adapted quickly to changing delivery schedules and priorities.
  • Delivered items to residential addresses within specified time frames.
  • Provided excellent customer service by answering questions about delivery status.
  • Developed delivery route understanding to avoid high traffic and construction areas.
  • Reported issues to supervisors resulting in increased customer satisfaction.
  • Collected payments from customers upon delivery of goods as required.

Customer Service Representative

Bagel Brothers
Port Saint Lucie
03.2016 - 09.2018
  • Handled cash transactions accurately at the register.
  • Maintained cleanliness and organization of service area.
  • Resolved customer complaints promptly and professionally.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Education

High School Diploma -

Lincoln Park Academy
Fort Pierce
08-2020

Skills

  • Client interaction
  • Financial analysis
  • Customer relationship management
  • Conflict resolution
  • Team collaboration
  • Attention to detail
  • Effective communication
  • Compliance adherence

Certification

  • NMLS License

Accomplishments

  • 2024 Q3 #1 Teller Treasure Coast Region Seacoast National Bank

References

References available upon request.

Timeline

Client Advisor

Seacoast National Bank
05.2025 - Current

Teller

Seacoast National Bank
01.2024 - 05.2025

Courier

Big Apple
09.2018 - 01.2024

Customer Service Representative

Bagel Brothers
03.2016 - 09.2018

High School Diploma -

Lincoln Park Academy

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