Michael Tanner
Austin,TX
Summary
Results-oriented Sales Floor Associate possessing in-depth understanding of sales principles and customer service practices. Well-versed in monitoring inventory levels, maintaining orderly merchandise displays and facilitating payments. Self-motivated individual with strong desire to succeed and meet goals.
Overview
1
1
year of professional experience
Work History
Sales Associate/ Floor Sales
Homegoods
Austin, TX
08.2020 - 02.2021
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Managed high foot traffic of store's large floor space, and in total increased sales percentages by 8%
Cashier / Box Office
Cinemark Theaters
Austin, TX
10.2019 - 03.2020
- Assisted customers in choosing seats, guiding and recommending options via seating map.
- Printed tickets, checking accuracy of date, time and seat numbers before giving to customers.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Created and maintained reports of sold tickets and payments received.
Arcade Technician
High Five Entertainment
Austin, TX
09.2018 - 03.2019
- Maintained and performed regular, standardized checklists for assessment and repair, coordinating and staggering machines to keep arcade operational.
- Managed online and physical software updates for arcade systems spanning eras, supporting aging infrastructure with regular manufacturer updates.
- Reported equipment defects to manufacturers, handling warranty claims and coordinating shipping details for expedited product replacement.
- Cleaned, sanitized and maintained high-touch arcade equipment as necessary to keep running according to company standards.
Education
Bachelors Engineering Degree - Computer Science
University of Arkansas, Fayetteville
Fayetteville, AR05.2025
Skills
- Store Policies and Procedures
- Inventory Management
- Attention to Detail
- Excellent Written and Verbal Communication
- Engaging with Diverse Customers
- Strong Communication and Interpersonal Skills
- Customer Service
Timeline
Sales Associate/ Floor Sales
Homegoods
08.2020 - 02.2021
Cashier / Box Office
Cinemark Theaters
10.2019 - 03.2020
Arcade Technician
High Five Entertainment
09.2018 - 03.2019
Bachelors Engineering Degree - Computer Science
University of Arkansas, Fayetteville