Summary
Results-driven operational professional with strong history of optimizing business processes and leading diverse teams. Adept at implementing strategic improvements and fostering culture of continuous development. Known for reliability, adaptability, and keen focus on delivering tangible results through effective collaboration and leadership.
Overview
21
21
years of professional experience
Work History
Chief Operating Officer
The Panther Group
01.2021 - Current
- Oversee the day-to-day operations of the company, including operations, sales, customer support, and business development
- Develop and implement strategies to drive organizational growth, operational excellence, and channel sales
- Lead cross-functional teams to meet and exceed company objectives
- Foster a culture of collaboration, accountability, and performance
- Utilize KPIs and analytics tools to monitor progress and optimize decision-making
Chief Operating Officer
CHS Payroll
01.2019 - 01.2021
- Managed all departments and day-to-day operations, ensuring efficiency and alignment with strategic goals
- Acted as EOS Implementor, driving operational excellence and fostering organizational clarity
- Developed and executed growth strategies, including operational protocols to support scalability
- Oversaw talent acquisition and retention, building a high-performing and motivated workforce
- Implemented process improvements, automation tools, and technology integrations to optimize productivity and performance
VP Operations
Networx
03.2017 - 01.2019
- Oversaw daily operations, ensuring alignment with growth objectives and operational excellence
- Built and nurtured high-performing teams, fostering a culture of excellence, innovation, and service to others
- Managed cross-functional departments, including HR, IT, and product development to exceed KPIs and align with strategic goals
- Designed and implemented operational protocols to streamline workflows, including network infrastructure and product development
- Spearheaded growth initiatives, identifying new partnerships and opportunities to improve product offerings
Principal, Operations & Technology Consultant
The Steller Group
08.2009 - 12.2017
- Founded and managed a consulting firm specializing in operational scalability for small businesses (up to 50 employees)
- Delivered full-cycle operational redesigns, aligning processes with business growth strategies
- Managed teams of product managers, programmers, and QA specialists to develop and optimize proprietary software solutions
- Created training materials, help desks, and step-by-step guides to enhance user adoption of new technologies
- Designed and implemented business logic for system improvements, fostering efficiency and client satisfaction
Interim CTO/COO
Bushkill Inn and Conference Center
01.2011 - 03.2014
CTO
KOF-K Kosher Supervision
01.2004 - 07.2009
Education
Technical Degree -
12.2002
Skills
- Sales Development
- Strategic Planning
- Business Development
- Hubspot
- Monday
- Strategic planning
- Cross-functional teamwork
- Operations management
- Cross-functional collaboration
- Operations oversight
- Planning and execution
- Client Experience
- Customer Success
- KPI Tracking
- Metrics-Driven
- Startup Experience
Accomplishments
- Increased company revenue by 30% within first year as COO.
- Reduced operational costs by 15% through process improvements at CHS Payroll.
- Successfully led a team to achieve 95% customer retention rate.
- Implemented new systems increasing team productivity by 25% at Networx Systems.
Timeline
Chief Operating Officer - The Panther Group
01.2021 - Current
Chief Operating Officer - CHS Payroll
01.2019 - 01.2021
VP Operations - Networx
03.2017 - 01.2019
Interim CTO/COO - Bushkill Inn and Conference Center
01.2011 - 03.2014
Principal, Operations & Technology Consultant - The Steller Group
08.2009 - 12.2017
CTO - KOF-K Kosher Supervision
01.2004 - 07.2009
Chubb Institute of Technology - Technical Degree,
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