Michael Tellez
San Antonio,TX
Summary
Knowledgeable Automotive Technician with a long background in working with vehicles. Started off as a Tire tech at Discount Tire working my way up to sales team learning hard work, dedication, and focus along the journey. After spending 3 years and wanting to expand expertise on vehicles i left discount tire to pursue just that. I started with a small company called Patriot Diagnostic Services shortly after getting more familiar with interior work and module calibrations eventually working my way up to programming brand new modules on vehicles. I learned more hands on skills and technical skills even being promoted to head of Information Technologies at Patriot. My skills also include electrical and mechanical work, extensive knowledge on do's and dont's with electrical airbag systems, resources on how to find certain information needed for repairs on vehicles, removing and replacing interior of vehicle, etc.
Overview
6
6
years of professional experience
Work History
Diagnostic Technician
Patriot Diagnostic Services
07.2022 - 12.2025
- Utilized portable diagnostic assessment equipment.
- Identified and traced quality control issues impacting vehicle safety results.
- Technological insight and ability to use programming software
- Troubleshot problems with equipment and recalibrated devices or brought serious concerns to supervisor for handling.
- Analyzed and interpreted data, accurately identifying and reporting vehicle results.
- Specialized in conducting electrical tests with accuracy and precision.
- Assessed new protocols and equipment for relevance and helped implement chosen updates.
- Driving a Van throughout San Antonio and its surrounding towns
- Operated wide range of automotive equipment and instruments to complete diagnostics of vehicles
- Measure out and set up calibration equipment according to the manufacturers specifications
- Perform removal and install/replace of vehicle components mechanical and electrical
- Extensive research into issues persisting from repairs and vehicle collisions
Sales Apprentice
Discount Tire
10.2019 - 07.2022
- Supported sales team with administrative assistance such as coordinating paperwork and responding to basic inquiries.
- Managed customer expectations and helped navigate sales processes.
- Shadowed sales professionals to gain deeper insight into best practices and strategies for maximizing sales revenue.
- Addressed customer queries and complaints with prompt and professional responses.
- Lead a team of technicians to service customer vehicle in an orderly fashion
- Helped in creating a clean and safe work environment
- Helped customers find the right tire specifications they were looking for and identified issues with tires that gave the customer trouble
Education
High School Diploma -
Harlandale High School
San Antonio, TX07-2017
Skills
- Technical aptitude
- Diagnostic equipment operation
- Advanced troubleshooting
- Electrical diagnostics
- System testing
- Vehicle inspection
- Mechanical tools
- Autel Software
- FDRS & IDS
- witech
- ACdelco
- Team collaboration
- Adaptability
- Quality control
- Diagnostic tests
- Analytical skills
- Analytical thinking
- Professional demeanor
- Continuous improvement
Timeline
Diagnostic Technician
Patriot Diagnostic Services
07.2022 - 12.2025
Sales Apprentice
Discount Tire
10.2019 - 07.2022
High School Diploma -
Harlandale High School