Michael Tellez
San Antonio
Summary
Knowledgeable Automotive Technician with extensive hands-on experience in mechanical, electrical, and diagnostic systems. Began career as a Tire Technician at Discount Tire, advancing into the sales team while developing a strong work ethic, dedication, and attention to detail. After three years, transitioned to Patriot Diagnostic Services to expand technical expertise, gaining experience in interior vehicle work, module calibrations, and advanced diagnostics, ultimately programming new vehicle modules. Promoted to Head of Information Technologies, demonstrating strong leadership, problem-solving abilities, and technical proficiency. Skilled in electrical and mechanical repairs, airbag system safety procedures, interior removal and replacement, module programming and calibration, and efficiently sourcing accurate repair information to ensure safe and reliable vehicle repairs.
Overview
6
6
years of professional experience
Work History
Diagnostic Technician
Patriot Diagnostic Services
San Antonio
07.2022 - 12.2025
- Utilized portable diagnostic assessment equipment.
- Identified and traced quality control issues impacting vehicle safety results.
- Technological insight and ability to use programming software.
- Troubleshoot problems with equipment and recalibrated devices or brought serious concerns to the supervisor for handling.
- Analyzed and interpreted data, accurately identifying and reporting vehicle results.
- Specialized in conducting electrical tests with accuracy and precision.
- Assessed new protocols and equipment for relevance and helped implement chosen updates.
- Driving a Van throughout San Antonio and its surrounding towns.
- Operated wide range of automotive equipment and instruments to complete diagnostics of vehicles.
- Measure out and set up calibration equipment according to the manufacturers specifications.
- Perform removal and install/replace of vehicle components mechanical and electrical.
- Extensive research into issues persisting from repairs and vehicle collisions.
Sales Apprentice
Discount Tire
San Antonio
10.2019 - 07.2022
- Supported sales team with administrative assistance such as coordinating paperwork and responding to basic inquiries.
- Managed customer expectations and helped navigate sales processes.
- Shadowed sales professionals to gain deeper insight into best practices and strategies for maximizing sales revenue.
- Addressed customer queries and complaints with prompt and professional responses.
- Lead a team of technicians to service customer vehicle in an orderly fashion.
- Helped in creating a clean and safe work environment.
- Helped customers find the right tire specifications they were looking for and identified issues with tires that gave the customer trouble.
Education
High School Diploma -
Harlandale High School
San Antonio, TX07.2017
Skills
- Technical aptitude
- Advanced troubleshooting
- System testing
- Mechanical tools
- FDRS & IDS
- ACdelco
- Adaptability
- Diagnostic tests
- Analytical thinking
- Continuous improvement
- Diagnostic equipment operation
- Electrical diagnostics
- Vehicle inspection
- Autel Software
- Witech
- Team collaboration
- Quality control
- Analytical skills
- Professional demeanor
- Attention to detail
- Problem solving
Timeline
Diagnostic Technician
Patriot Diagnostic Services
07.2022 - 12.2025
Sales Apprentice
Discount Tire
10.2019 - 07.2022
High School Diploma -
Harlandale High School