Michael Tewodros
Perry Hall,United States
Summary
Attentive Customer Service Representative with several years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player.
Overview
8
8
years of professional experience
Work History
Event Organizer/ Customer Service
Harford Bounce Party Place
07.2019 - Current
- Booking customer parties, handling customer issues, cleaning, and front desk sales
- Improved overall guest satisfaction by implementing responsive customer service practices throughout planning stages and during events themselves.
- Discovered opportunities to gain deeper insight into creating efficient and streamlined processes.
- Thrived in a dynamic environment, assisting up to 200 walk-in customers daily
Customer Service
Blake's Crabhouse
07.2021 - 03.2023
- Front desk: Answering phones, taking and giving customer orders, reinforcing customer satisfaction
- Thrived in demanding environment, taking orders for hundreds of customers daily while fielding phone inquiries (up to 50 calls daily).
Special Volunteer
John Hopkins Hospital
07.2016 - 11.2019
- Patient Care & Facility Management: Dedicated over 500 hours to creating a positive environment for stroke patients, by providing compassionate care and ensuring a clean and organized facility
- Communicated effectively with stroke patients with varying communication abilities, making rounds ordering their meal of choice twice a day.
- Housekeeping on floor (Zayed 12W), answering phones, filing work, patient satisfaction/ comfort, etc.
Education
Some college (no degree) - Biology
University of Maryland, Baltimore County
Baltimore, Maryland12.2024
Skills
Communication with customers
Excellent verbal communication skills for clear and concise
Customer satisfaction
Ability to analyze information objectively, evaluate options, and make sound decisions
Dedicated and resourceful problem solving
Efficient organization and prioritization skills to manage multiple tasks and meet deadlines
Timeline
Customer Service
Blake's Crabhouse
07.2021 - 03.2023
Event Organizer/ Customer Service
Harford Bounce Party Place
07.2019 - Current
Special Volunteer
John Hopkins Hospital
07.2016 - 11.2019
Some college (no degree) - Biology
University of Maryland, Baltimore County
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