Michael Thomas
Los Angeles,CA
Summary
Dedicated and passionate young professional pursuing a career in Business Administration with a strong interest in hospitality. Looking to contribute superior interpersonal, advanced organizational, and leading customer service abilities in the hospitality industry.
Overview
7
7
years of professional experience
Work History
Customer Service Team Member
Shake Shack
12.2023 - Current
- Accurately process customer orders while maintaining a friendly and welcoming demeanor.
- Provide top-tier hospitality by welcoming customers, addressing their questions, and ensuring a positive dining experience.
- Promptly serve food and beverages, ensuring each order meets the highest standards of quality and presentation.
- Work collaboratively with team members to ensure seamless operations during peak hours and special promotions.
Shift Leader
Panda Express
01.2023 - 06.2023
- Confidently built relationships with customers and store regulars, that promoted restaurant sales and charities advertised by the restaurant
- Managed inventory levels, monitored food costs, and optimized supply ordering to minimize waste and maintain profitability
- Conducted end-of-day cash counts, ensuring accurate sales and set up registers with appropriate balances to facilitate smooth operations for the subsequent workday.
Inbound Specialist
USC Village Target Store
06.2022 - 12.2022
- Managed online orders; located, collected, and packaged all customer online orders with utmost efficiency and promptly
- Tracked and received shipping from our warehouses and ensured all merchandise was accounted for to maximize store profit
- Gained a mastery of the POS system, ensuring the accounting of sales is accurate
- Stocked, organized, and maintained inventory with the certainty of all products being well organized and displayed.
Receptionist
Sonoma State University
08.2021 - 05.2022
- Answered many phone calls and directed guests to appropriate departments while demonstrating excellent customer service, leaving guests satisfied with their experience
- Managed conference room traffic, ensuring all groups were within their scheduled allotted times, and provided and set technology at the guests' request
- Assisted with the coordination and planning of campus events which promoted a more vibrant student-involved campus
- Maintained a friendly and welcoming demeanor while directing students and staff alike to appropriate requested destinations.
Administrative Intern
Capital Group Companies
08.2017 - 03.2020
- Managed and coordinated the ordering of office supplies, ensuring that essential items were consistently available
- Exhibited proficiency in clerical tasks while consistently upholding integrity, professionalism, and exceptional performance under pressure
- Scheduled and managed the monthly calendars of office staff ensuring smoother day-to-day operations
- Proofread PowerPoint for office staff and presented compelling presentations that highlighted key points
- Successfully fostered and maintained collaborative relationships across multiple teams, spanning various locations within the state and nationwide.
Education
Associate of Science - Computer Science
Santa Monica College
05.2025
Skills
- Customer Service
- Interpersonal
- Relationship Building
- Patience
- Negotiating Skills
- Professionalism
Languages
English
Native or Bilingual
Spanish
Professional Working
Career Interests
- Hospitality Management
- Customer Service
- Client Services
- Entrepreneurship
Hobbies and Interests
- Foreign Languages
- Traveling
- Content Creation
- Design
Timeline
Customer Service Team Member
Shake Shack
12.2023 - Current
Shift Leader
Panda Express
01.2023 - 06.2023
Inbound Specialist
USC Village Target Store
06.2022 - 12.2022
Receptionist
Sonoma State University
08.2021 - 05.2022
Administrative Intern
Capital Group Companies
08.2017 - 03.2020
Associate of Science - Computer Science
Santa Monica College