Michael Thomas
Brooklyn,NY
Summary
Hardworking professional with several years of professional driving experience. Well-organized in coordinating routes whilst ensuring client gets to their respective destination safely and on time. Excellent communication, customer service and multitasking skills with observant nature and strong safety focus.
I also have several years of experience as a custodian and can work in various companies alike.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Driver
Quality Car & Ltd. Services
Brooklyn, NY
05.2002 - Current
- Interacted with customers pleasantly to meet needs and drive satisfaction.
- Utilized GPS navigation systems to plan efficient routes for deliveries.
- Performed basic maintenance tasks such as checking oil levels, tire pressure.
- Ensure vehicle is clean and tidy for clients' comfort.
- Transports clients to specified destinations safely and on time.
Home Health Aide
Five Star Home Care
Brooklyn, NY
07.2019 - 12.2019
- Changed bed linens and maintained a clean living environment for the client's safety.
- Transported clients to doctor appointments.
- Provided companionship and monitored health condition of clients.
- Engaged patients in recreational activities such as reading books or playing games.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Assisted clients with bathing, dressing and incontinence care.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
Maintenance Custodian
JNC Factory
Brooklyn, NY
06.2006 - 08.2010
- Collected trash from bins located throughout facility on a daily basis.
- Cleaned windows, walls and ceilings using ladders or scaffolding when necessary.
- Performed daily custodial duties such as sweeping, mopping, vacuuming and dusting of all areas.
- Wet and spot mopped to clean floors and other surfaces in public corridors.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
Customer Service Representative
New York Printing Co.
Brooklyn, NY
03.2003 - 03.2005
- Provided exceptional customer service to ensure customer satisfaction.
- Identified opportunities for upselling additional products or services based on customer needs.
- Answered customer inquiries and provided accurate information regarding products and services.
- Printed and photocopied documents. Performed ad hoc work as required.
Home Health Aide
Life Quality Home Care
Brooklyn, NY
03.2002 - 02.2003
- Changed bed linens and maintained a clean living environment for the client's safety.
- Transported clients to doctor appointments and social events.
- Provided companionship and monitored health condition of clients.
- Took initiative to ensure all tasks were completed efficiently within the designated time frame.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Assisted with personal care activities, such as bathing, dressing and grooming.
Customer Service Cashier
Taste The Tropics Ice Cream
Brooklyn, NY
03.1995 - 01.2002
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with product selection, ordering, serving, returns, and exchanges.
- Provided exceptional customer service to ensure customer satisfaction.
- Operated cash registers to process payments for goods and services.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
Education
High School Diploma -
Samuel J Tilden High School
Brooklyn, NY09-1995
Skills
- Vehicle Maintenance
- Appointment Scheduling
- Passenger Assistance
- Punctual and Reliable
- Driving and transportation
- Route Planning
- Safe Driving Practices
- Interior and exterior cleaning
- Customer Service
- Sanitation Practices
- Cleaning and sanitizing
- Meal Preparation
- Patient Care
- Personal Hygiene Assistance
- Feeding Assistance
- Vital signs monitoring
- Mobility support
- First aid and safety
Certification
- HHA Certificate
- Buffing floors, mopping, garbage, painting, organizing, etc.
- Home care program at Best Care.
Timeline
Home Health Aide
Five Star Home Care
07.2019 - 12.2019
Maintenance Custodian
JNC Factory
06.2006 - 08.2010
Customer Service Representative
New York Printing Co.
03.2003 - 03.2005
Driver
Quality Car & Ltd. Services
05.2002 - Current
Home Health Aide
Life Quality Home Care
03.2002 - 02.2003
Customer Service Cashier
Taste The Tropics Ice Cream
03.1995 - 01.2002
High School Diploma -
Samuel J Tilden High School