Michael Thomas
Oklahoma City
Summary
Detail-oriented Service Technician with strong troubleshooting skills and preventive maintenance experience. Proven ability to enhance team efficiency and train junior technicians, ensuring optimal equipment performance and customer satisfaction.
Reliable Service Technician experienced in diagnosing and repairing equipment malfunctions. Skilled in customer service, team collaboration, and developing training materials. Committed to driving operational efficiency and fostering a culture of continuous improvement within teams.
Overview
28
28
years of professional experience
Work History
Service Technician
Taylor of Oklahoma
Oklahoma City, OK
05.2016 - 04.2026
- Diagnosed and repaired equipment malfunctions to ensure optimal performance.
- Conducted routine maintenance checks on machinery to prevent operational downtime.
- Collaborated with team members to streamline service processes and enhance efficiency.
- Trained junior technicians on equipment handling and troubleshooting techniques.
- Assisted in developing training materials to improve technician onboarding experience.
HTS
Williams Care
Oklahoma City, OK
03.2015 - 09.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
Assistant Manager
Taco Bell
Oklahoma City, OK
02.1998 - 01.2012
- Supervised daily operations to ensure compliance with company standards and regulations.
- Trained and mentored staff to enhance team performance and customer service skills.
- Streamlined inventory management processes to reduce waste and improve efficiency.
- Developed training materials to support onboarding of new employees effectively.
- Collaborated with management on strategic initiatives to drive sales growth and customer satisfaction.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Education
High School Diploma -
Ati Vo-tech
Oklahoma City, OK08-2016
High School Diploma -
Capital Hill
Oklahoma City, OK05-1998
Skills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Valid Driver's license
- Troubleshooting skills
- Repair techniques
- Documentation and reporting
- Punctual and reliable
- Heavy lifting
- HVAC systems
- Troubleshooting
Timeline
Service Technician
Taylor of Oklahoma
05.2016 - 04.2026
HTS
Williams Care
03.2015 - 09.2021
Assistant Manager
Taco Bell
02.1998 - 01.2012
High School Diploma -
Ati Vo-tech
High School Diploma -
Capital Hill