Michael Thomas
Tucson,AZ
Summary
Aimed to leverage recent CDL A Class graduation to enhance professional trajectory within the transportation industry.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Courier Driver
FedEx Express Corp
Tucson, AZ
11.2023 - Current
- Executed timely delivery of packages to customers, ensuring satisfaction and reliability.
- Delivered packages efficiently, ensuring timely arrival and customer satisfaction.
- Collaborated with team members to maintain high standards of safety protocols during deliveries.
- Trained new couriers on best practices for package handling and transportation procedures.
- Analyzed delivery patterns to identify opportunities for process improvements and increased efficiency.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
Amazon Delivery Driver
Kaizen Logistics Inc.
Tucson, AZ
03.2023 - 11.2023
- Executed timely delivery of packages to customers, ensuring satisfaction and reliability.
- Operated delivery vehicles while adhering to safety regulations and company policies.
- Delivered packages efficiently across designated routes, ensuring timely arrival and customer satisfaction.
- Assisted with route planning to optimize delivery schedules and reduce transit times.
- Implemented process improvements that enhanced delivery efficiency and reduced delays.
- Resolved customer inquiries and issues promptly, maintaining high levels of service excellence.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
Car Salesman
Royal kia
Tucson, AZ
06.2022 - 03.2023
- Guided clients in selecting suitable vehicles based on individual preferences and needs.
- Exceeded sales targets through strategic customer engagement and relationship building.
- Leveraged product knowledge to educate customers on vehicle features and benefits.
- Conducted in-depth vehicle demonstrations to highlight performance and safety attributes.
- Utilized CRM software to track sales leads and manage client follow-ups effectively.
- Analyzed market trends to adjust sales strategies, maximizing profit potential for the dealership.
- Developed promotional campaigns that increased showroom traffic and boosted sales conversions.
- Developed successful sales strategies to maximize customer satisfaction and profit.
Amazon Delivery Driver
Stronger together strategies
Phoenix, AZ
10.2020 - 06.2022
- Executed timely delivery of Amazon packages to ensure customer satisfaction.
- Maintained accurate logs of deliveries and vehicle inspections for accountability.
- Delivered packages to customer doorsteps and business offices.
- Collaborated with warehouse staff to ensure seamless loading and unloading of shipments.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
Mail Carrier
United States Postal Service
Tucson, AZ
03.2019 - 10.2020
- Executed timely mail delivery to ensure efficient communication.
- Maintained accurate records of deliveries and customer interactions.
- Delivered mail and packages efficiently to residential and commercial addresses.
- Ensured compliance with postal regulations and safety protocols during daily operations.
- Navigated routes effectively, adapting to changes in traffic and weather conditions.
- Assisted in training new carriers on route management and delivery techniques.
Laborer
Llyod construction
Tucson, AZ
12.2017 - 03.2019
- Executed site cleanup activities for superintendent, effectively using cutting and measuring tools to ensure thoroughness.
- Operated heavy machinery to efficiently complete construction tasks.
- Assisted in site preparation and cleanup, ensuring safety compliance.
- Collaborated with team members to streamline workflow processes.
- Maintained tools and equipment, enhancing operational readiness.
Freight Team Associate
Hom Depot
Tucson, AZ
05.2017 - 12.2017
- Unloaded truck filled with inventory and stocked shelves promptly. Assisted customers in locating items throughout store.
- Coordinated freight logistics, optimizing delivery schedules for efficiency.
- Maintained accurate inventory records using warehouse management systems.
- Trained new associates on safety protocols and operational procedures.
- Streamlined loading and unloading processes to enhance workflow efficiency.
All Purpose Clerk
Safeway
Tucson, AZ
02.2015 - 05.2017
- Facilitated customer satisfaction by effectively directing shoppers to desired grocery items and resolving service concerns. Achieved a well-organized checkout process through meticulous bagging and cleanliness of the register. Optimized shelf presentation and product availability through proactive stocking and facing of merchandise.
Education
Bachelors - Criminal justice and Forensics
Pima Community College
Tucson, AZ12.2016
High School Education - General Studies
Catalina High Magnet School
Tucson, AZ05.2013
Skills
- Assisted in diverse general labor functions, ensuring timely completion of projects and tasks
- Achieved increased customer satisfaction by resolving issues promptly and effectively Enhanced team productivity, resulting in improved customer interactions Improved service delivery by implementing effective communication strategies across departments
- Assisted in diverse construction activities, maintaining high standards of quality and productivity
- Executed safe and effective forklift operations to support logistics and maintain workflow efficiency
- Assisted in the assembly and installation of structures, utilizing tools and equipment to enhance project efficiency and quality
- Completed training and testing for CDL Class A to ensure compliance with industry regulations and standards
- Navigated designated routes to facilitate prompt delivery and enhance customer satisfaction
- Working independently
Certification
- CDL A
Timeline
Courier Driver
FedEx Express Corp
11.2023 - Current
Amazon Delivery Driver
Kaizen Logistics Inc.
03.2023 - 11.2023
Car Salesman
Royal kia
06.2022 - 03.2023
Amazon Delivery Driver
Stronger together strategies
10.2020 - 06.2022
Mail Carrier
United States Postal Service
03.2019 - 10.2020
Laborer
Llyod construction
12.2017 - 03.2019
Freight Team Associate
Hom Depot
05.2017 - 12.2017
All Purpose Clerk
Safeway
02.2015 - 05.2017
High School Education - General Studies
Catalina High Magnet School
Bachelors - Criminal justice and Forensics
Pima Community College