Michael Thompson
Cleveland
Summary
Dynamic and results-driven professional with extensive experience in operations management and a rich background in professional soccer. Proven track record as a General Manager in leading teams, optimizing processes, and driving organizational success. Former USL Academy and semi-pro soccer player with an in-depth understanding of the sport's operational, developmental, and competitive aspects.
Overview
5
5
years of professional experience
Work History
General Manager
TOCA Football
12.2023 - Current
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
General Manager
Browns Fit
03.2023 - 12.2023
- Developed sales strategies and coached staff on selling tactics to maintain high percentage of membership enrollments.
- Enhanced customer satisfaction through swift resolution of member concerns and consistent communication with clients.
- Oversaw facility maintenance to ensure a clean, safe, and inviting environment for members and staff.
Regional Store Manager
Vitamin Shoppe
12.2019 - 03.2023
- Achieved consistent sales growth across multiple locations through proactive team leadership and effective marketing initiatives.
- Maintained a high level of product knowledge across various categories to effectively guide staff members in assisting customers.
- Implemented loss prevention measures for minimized shrinkage and increased profitability.
Education
Bachelor of Arts - Exercise Science
McDaniel College
Westminster, MD05-2018
Skills
- Leadership and team building
- Operations management
- Efficient multi-tasker
- Time management
- Training and coaching
- Relationship building
Timeline
General Manager
TOCA Football
12.2023 - Current
General Manager
Browns Fit
03.2023 - 12.2023
Regional Store Manager
Vitamin Shoppe
12.2019 - 03.2023
Bachelor of Arts - Exercise Science
McDaniel College
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