Michael Thornwall
Littleton,CO
Summary
Seasoned Technical Operations Supervisor with over 7 years of experience maintaining technical goals, addressing potential needs and overseeing technical operations. In-depth knowledge in Comcast programs, including Watchtower, Scout, Yeti, Cafe and currently growing knowledge in Facilities Search and XM Lens. Exceptional leadership, communication and time management skills.
Overview
20
20
years of professional experience
Work History
Technical Operations Supervisor
Comcast, Xfinity
01.2016 - Current
- Supervised up to 14 employees and monitored work performance.
- Interviewed and onboarded new hires and promotional positions
- Monitor daily operations for efficiency and technical issues.
- Maintain compliance with all safety requirements.
- Guided, coached and lead project teams, delegating tasks and evaluating performance and progression of project pace.
- Developed suggestions for technical process improvements to optimize resources.
Comm Technician 5 Installation and Service
Comcast
08.2013 - 01.2016
- Installed and serviced advanced business products and services, including Metro E circuits, VOIP phone systems and Hospitality products (Q2Q, MDTA).
- Organized work to meet demanding production goals.
- Maintained quality assurance and customer satisfaction objectives.
Communications Technician 4
Comcast
10.2011 - 08.2013
- Installed and serviced business products and services.
- Assisted in training new hire and business technicians.
- Proficient in Comcast telephony systems, Xfinity Home Security and home networking Systems.
- Member of our safety committee.
Communications Technician 3
Comcast
06.2003 - 11.2011
- Project leader in our analog to digital transition project covering Denver Metro, Boulder and Vail.
- Postwire team - performing repairs on our multiple dwelling units.
- CLI team - Identified and repaired signal leakage on the cable plant.
- Served on our safety committee team.
- Installed and serviced small business accounts.
- Performed broadband installations and troubleshooting activities for residential accounts.
Education
No Degree - Writing Proficiency Course
Arapahoe Community College
High School Diploma -
Mclain High School
05.1998
Skills
- Assisted in the coordination and installation or our RISE and Lift Zone participants
Achievements include:
- Acting member of our Environment Health and Safety team
- Manage a team of senior advanced business technicians supporting fiber circuit and VOIP system products
Timeline
Technical Operations Supervisor
Comcast, Xfinity
01.2016 - Current
Comm Technician 5 Installation and Service
Comcast
08.2013 - 01.2016
Communications Technician 4
Comcast
10.2011 - 08.2013
Communications Technician 3
Comcast
06.2003 - 11.2011
No Degree - Writing Proficiency Course
Arapahoe Community College
High School Diploma -
Mclain High School
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