Michael Thurlow
Nampa,ID
Summary
Dedicated pet loss professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
12
12
years of professional experience
Work History
Crematorium Manager
Ada Animal Crematorium
03.2012 - 08.2022
Care Center Manager
West Coast Pet Memorial Services
08.2022 - Current
- Facilitated transition From Ada Animal Crematorium to West Coast Pet Memorial Services
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Maintained cleanliness and organization cremation workspace, working closely with employees to systemize tasks.
- Promoted positive customer experience through day-to-day supervision and management of crematorium facility.
- Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
Skills
- Employee Retention
- Delivery Schedules
- Analytical Skills
- Complex Problem-Solving
- Employee Performance Evaluations
- Safety Policies and Procedures
- Quality Standards
- Local and State Regulations
- Machinery Operation
- Analytical and Critical Thinking
- Customer Satisfaction
- Microsoft Dynamics
- Stocking and Replenishing
- Credit Card Payment Processing
- Sales Expertise
Timeline
Care Center Manager
West Coast Pet Memorial Services
08.2022 - Current
Crematorium Manager
Ada Animal Crematorium
03.2012 - 08.2022