Michael Timms
Hinesville,GA
Summary
Accomplished Honorable Army veteran with 5.5 years of experience. Able to prioritize, delegate tasks, and make sound decisions quickly while maintaining focus on the mission to effectively implement program goals. Commended for superb leadership and provided mentorship to soldiers ensuring knowledge and skills were at standards and above. Positive attitude, strong work ethic, and keen desire to learn and grow within an organization. Achieved The United States Army Achievement Medal, and The United States Army Good Conduct Medal.
Overview
11
11
years of professional experience
Work History
Operations Specialist
United States Army
Fort Stewart, GA
01.2022 - Current
- Facilitated, analyzed, and developed training plans and procedures in support of Army personnel.
- Maintained personnel training records for the enlisted personnel and senior leaders.
- Researched and analyzed future training needs to ensure Army readiness.
- Improved logistical readiness rate by ensuring training needs and records were up to regulations, resulting in increased productivity.
- Applied principles, policies, regulatory, and statutory guidelines to create a Standard Operations Plan.
- Developed, designed, briefed, and oversaw changes in training materials to produce a cohesive and quality product.
- Mastered interpreting and applying laws, regulations, and procedures to ensure all personnel records were up to regulations.
- Conducted special audits and inspections of supplies, equipment, and systems to determine compliance with U.S. Army regulations and guidelines.
- Supervised and managed daily operations and administrative actions pertaining to evaluations, personnel accountability, organizational staffing, and mission requirements for over 25 soldiers.
- Gathered evidence to make sound decisions on yearly evaluations.
- Ensured that all personnel actions and reports were generated and processed in a timely fashion.
- Provided onboarding/out going briefs to service members; explained benefits such as payroll action, promotions, retirements, and separations.
- Review files, records, and other documents to obtain relevant evidence to respond to requests by senior leadership.
- Writing and conducting performance correction counseling for soldiers, gathering evidence to ensure proper determination is made per regulations.
- Interpreting and applying established guidelines, regulations, and procedures to better assist soldiers.
Operations Armory Specialist
United States Armory
Fort Stewart, GA
01.2020 - 01.2022
- Responsible for over $2 million dollars of high value sensitive items.
- Worked diligently to maintain and organize all items assigned to me, in order to pass random inspections with a 100 percent success rate.
- Demonstrated proven ability to plan, organize, and lead diverse teams in support of personnel administration and workforce management.
- Maintained plans and organized office operations, including calendar maintenance, travel coordination, and review of required legal documentation.
- Conducted monthly inventory layouts for property to ensure accountability.
- Praised by senior leadership for having the most accurate records and organized work space.
Team Leader
United States Armory
Fort Stewart, GA
11.2018 - 01.2020
- Lead performance discussions to help determine decision points and relevant criteria, as well as possible options to facilitate learning.
- Responsible for the health and welfare of upwards of 4 personnel, personally held liable for the success and failure of subordinates.
- Developed efficient training schedules in which 100% of subordinates exceeding company goals.
- Successfully allocated resources, time and personnel in order to accomplish deadlines set forth upon supervisors.
- Successfully allocated resources, time and personnel in order to accomplish deadlines set forth upon supervisors.
- Maintained monthly and initial counselings for all soldiers appointed under me.
- Trained soldiers and subordinates in leadership, time management, the use of visual materials, theoretical and practical exercises, and classroom discussions.
Electrical Contractor
IES Industrial Inc.
Greenville, SC
03.2015 - 11.2018
- Responsible for listening to needs of a client and clearly explaining practical solutions.
- Working with little to no supervision and meeting/exceeding jobs selected by the company.
- Make recommendations to customers based on inspection and issues identified by addressing any questions, explaining the process and setting expectations.
- Train and develop new employees through hands-on leadership.
- Implement IES training plans to ensure the success of future employees, Ensure customer expectations are met or exceeded through hard work, efficiency, and delivery of outstanding work ethic.
- Monitor scheduling, jobs, and inventory to drive efficiencies and productivity.
- Update and maintain customer connection with accurate customer information including call details, disposition of calls, job details, and other results.
- Consistently exceeded the expectations set forth by the customer with job quality and deadlines.
Customer Service Lead
The UPS Store
Anderson, SC
05.2013 - 03.2015
- Worked to achieve exactness with great attention to detail, and ability to work with others.
- Responsible for handling escalated calls/issues and coordinate with appropriate internal and external resources to provide positive resolution while maintaining company values.
- Meet deadlines on time sensitive projects with attention to detail to ensure accuracy and retain customer relationships.
- Monitor customer satisfaction and order compliance with related regulations, contract, standards, processes, policies and procedures.
- Provide services where appropriate and develop partnerships to ensure customer satisfaction.
Education
High School Diploma -
West Side High School
Anderson, SC05.2013
Skills
- Quality Assurance Controls
- Service Optimization
- Documentation proficiency
- Program Planning
- Multitasking Abilities
- Analytical Thinking
- Organization and Time Management
References
Professional References:
- Name: Bryan Walker, Phone: 785-320-3833, Email: Bryan.k.walker21.mil@army.mil, Employer: United States Army
- Name: William Harlow, Phone: 727-512-1871, Email: William.s.harlow.mil@army.mil, Employer: United States Army
- Name: Joseph Cassidy, Phone: 724-584-7486, Email: Joecassidy131@gmail.com, Employer: Veterans Affairs
Personal References:
- Name: Corey Altenberger, Phone: 352-403-3319, Email: Altenberger2012@gmail.com, Employer: Genesee & Wyoming Inc.
- Name: Brandon Mccoppin, Phone: 864-376-0195, Email: Brandonmccoppin@gmail.com, Employer: United States Marine Corps
- Name: Douglas Mccoppin, Phone: 864-401-7001, Email: Douglas.mccoppin.2@spaceforce.mil, Employer: United States Space Force
Timeline
Operations Specialist
United States Army
01.2022 - Current
Operations Armory Specialist
United States Armory
01.2020 - 01.2022
Team Leader
United States Armory
11.2018 - 01.2020
Electrical Contractor
IES Industrial Inc.
03.2015 - 11.2018
Customer Service Lead
The UPS Store
05.2013 - 03.2015
High School Diploma -
West Side High School