Michael T. Mills
Dallas,TX
Summary
Dynamic account management professional with a proven track record of cultivating strong client relationships, driving significant revenue growth, and expertly managing complex accounts. Recognized for emphasis on team collaboration, adaptability, and consistently delivering exceptional results. Proficient in strategic planning, effective client communication, and innovative problem-solving. Demonstrates high reliability and flexibility in addressing evolving business needs.
Overview
11
11
years of professional experience
Work History
Account Manager
KLP HR Services
Dallas, TX
01.2023 - Current
- Served as primary HR account manager for 13 client accounts encompassing 73 employees, while acting as secondary manager for an additional 2 companies averaging over 240 employees total, delivering full-spectrum HR support to a diverse portfolio of prominent businesses and organizations in the Dallas area.
- Managed comprehensive HR functions for all assigned accounts, including full-cycle onboarding, benefits administration, 401(k) fund management, payroll processing, employee relations, compliance, policy enforcement, and issue resolution to ensure operational excellence and regulatory compliance.
- Maintained 100% client retention with zero account loss throughout tenure, demonstrating exceptional relationship management, proactive service delivery, and ability to address complex HR needs effectively.
- Handled highly sensitive and confidential employee and organizational information with the utmost professionalism, discretion, integrity, and confidentiality while supporting high-profile clients and stakeholders.
- Cultivated strong, trust-based partnerships with client leadership and employees across multiple accounts, providing strategic HR guidance that supported employee satisfaction, compliance, and business objectives in a fast-paced, multi-client environment.
Cafe Team Member
Lifetime Fitness
Dallas, TX
01.2021 - 01.2022
- Implemented and managed business plans to drive profitable food and beverage sales. Resolved challenging customer concerns to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Participated and at times managed taking inventory of cash at the end of day and properly sorting and securing the cash.
Project Assistant
Mills Custom Homes
Dallas, TX
01.2015 - 01.2022
- Assisted in project management on job sites. Preparing and maintaining specific guidelines of the company as well as city regulations.
- Evaluated maintenance of project building locations and observed work crews for adequate adherence to schedules.
Intern
M. Terry Enterprises
Dallas, TX
01.2018 - 01.2019
- Supported Chief Financial Officer in scheduling of meetings by preparing agendas, taking minutes, and organizing summaries.
- Organized and filed various financial documents as well as analyzed company expenses.
- Coordinated meetings between associates and representatives. Prepared financial spreadsheets and circulated them to relevant parties.
Education
BBA - Finance
Dallas Baptist University
Dallas, TXundefined
University of Oklahoma
Norman, OK01-2021
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Highland Park High School
Dallas, TX01-2019
Skills
- Proficient in Microsoft Office and Adobe software
- Knowledge including financial management, financial forecasting and financial modeling
- Proficient in PayChex, Paycom, and Paylocity
- Client relationship management
- Account management
- Documentation and reporting
- Staff management
- Database management
Affiliations
- Youth for West Dallas — Founder / President 2015 - 2019 Founded a high school volunteer group that led peers in the growth of the organization with goals of progression in West Dallas.
- Urban Leadership Institute — Participant 2015 - 2019 Attended meetings with top executives from multi-million dollar companies including organizations such as the Texas Rangers Baseball Club.
- Phi Gamma Delta — Member 2019 - Present Helped organize and execute philanthropic initiatives.
Timeline
Account Manager
KLP HR Services
01.2023 - Current
Cafe Team Member
Lifetime Fitness
01.2021 - 01.2022
Intern
M. Terry Enterprises
01.2018 - 01.2019
Project Assistant
Mills Custom Homes
01.2015 - 01.2022
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University of Oklahoma
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Highland Park High School
BBA - Finance
Dallas Baptist University