Sabrina Frenier
Jacksonville,FL
Summary
Hardworking Account Manager with 9 years of experience working directly with clients to service accounts. Expert at communication and applying targeted salesmanship techniques to achieve sales goals. Successful at increasing revenue with new accounts while maintaining relationships with existing ones. Detail-oriented, comprehensive experience managing employer-client relationships and developing new business deals. Focused on managing accounts systematically to maximize sales. Dedicated. Successful at introducing new products and expanding network connections. Successful at handling numerous clients and difficult individuals. Focused on attending to various customer needs with history achieving and exceeding expectations. Innovative team leader providing knowledgeable experience.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Account Manager
US Legal Services
Jacksonville, FL
08.2015 - Current
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Created comprehensive reports on account performance and presented them to senior management.
- Provided training and guidance to new Account Managers.
- Conducted market research to identify potential customers.
- Managed multiple accounts simultaneously while meeting deadlines.
- Resolved customer complaints in a timely manner.
- Developed strategies to increase revenue from existing accounts.
- Maintained accurate records of all customer interactions in the CRM system.
- Solicited feedback from customers on their experience with products or services.
- Monitored industry trends and made recommendations for changes in strategy accordingly.
- Prepared monthly financial statements for each account.
- Generated leads through cold calling activities.
- Participated in brainstorming sessions to develop new ideas for business development initiatives.
- Provided technical support to customers when needed.
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Built and maintained productive relationships with customers and internal partners.
- Acted as main point of contact in matters relating to client concerns and needs.
- Developed successful customer relationships and quickly resolved service requests to increase sales.
- Renewed existing accounts by cementing trusting relationships with customers.
- De-escalated customer interactions by providing alternative tactics to solving problems and satisfying customer needs.
- Developed thorough understanding of products and service offerings to better upsell and cross-sell to clients.
- Kept accurate records pertaining to inventory and account notes, documenting any contract updates and renewals.
- Motivated and worked with onboarding team members to successfully integrate new employees into organization.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Identified customer needs by asking questions and advising on best solutions.
Education
Associate of Science -
Florida State College At Jacksonville
Jacksonville, FLSkills
- Report Writing
- Account Management
- Account development
- Client Relationship Management
- Account Servicing
- Management collaboration
- Account oversight
- Goal-Oriented
- Payment collecting
- Documentation And Reporting
- Internet savvy
- Persuasive communication expertise
- Proficient in Microsoft Office, Adobe, Various Accounting software
Affiliations
Marketing - Photography - Content Creator - Baker - Coder - Book-Keeping
Accomplishments
Successfully completed the Crestcom Leadership
Certification
Accounting Certificates Obtained through Florida State College of Jacksonville
Languages
English
Professional
References
References available upon request.
Timeline
Account Manager
US Legal Services
08.2015 - Current
Associate of Science -
Florida State College At Jacksonville
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