Michael Toffler

(419)-872-8001. (Contact point is Amanda Owens).

• Received, evaluated and prioritized incoming emergency calls from the public; dispatching appropriate personnel and equipment.
• Provided pre-arrival instructions to callers in life threatening situations.
• Maintained contact with field units via radio or telephone; monitored their safety and progress of their assigned tasks.
• Assigned appropriate resources for responding to incidents based on established guidelines and protocols.
• Entered pertinent information into computer aided dispatch system; maintained detailed records of all dispatched calls.
• Coordinated activities between multiple agencies during emergency situations.
• Utilized multi-line telephone system to answer inquiries from the public regarding emergencies, non-emergencies, police services.
• Researched criminal history data utilizing law enforcement databases; provided necessary information to officers in the field.
• Communicated effectively with individuals having mental health issues while dispatching crisis intervention teams.
• Handled emergency phone calls calmly and obtained pertinent information with composed approach.
• Used radio, telephone and computer system to update first responders with new information.
• Dispatched police officers and emergency personnel to calls for service.
• Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
• Assisted departments with special requests for assistance and BOLOs.
• Responded to emergency calls routed by automatic distribution system.
• Assisted with administrative duties such as data entry of information into the NCIC system.
• Processed criminal histories, warrants and court dispositions utilizing NCIC and NLETS computer systems.
• Responded promptly to inquiries from other law enforcement agencies regarding active cases involving suspects or victims.
• Adhered strictly to departmental policies governing access to confidential files.
• Sworn Deputy Clerk of Courts; posted bond for inmates in both LCJ and WCJ as well as completed Commitments for all agencies in the area following arrests.

(419) 662-3110

• Used ropes and blocks to safely secure cargo for transport.
• Followed regular schedule of pickups for individual customers and groups.
• Inspected and maintained vehicle supplies and equipment to ensure vehicles remain in proper working condition.
• Read and interpreted maps to determine vehicle routes.
• Planned efficient routes and adjusted strategies based on current weather and traffic information.
• Recorded expenses and maintained receipts.
• Reacted decisively and quickly to protect spoilage.
• Promoted positive customer service by delivering on-time shipments and fully resolving issues.
• Maintained telephone and radio contact with supervisor to receive delivery instructions.
• Inspected truck for defects and safe operating condition before, during and after trips.
• Processed shipment documents neatly and efficiently for each load.
• Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
• Logged driving hours and fuel usage data on time to keep reports current.
• Worked well with dispatchers to communicate route and schedule changes.
• Performed pre- and post-trip safety and maintenance checks to mitigate hazards.
• Observed driving regulations and safety procedures, maintaining excellent safe driving record.
• Inspected vehicle and personally handled routine upkeep.
• Implemented daily DOT pre-trip inspections to reduce risks or delivery delays.
• Managed unexpected emergencies and route changes with calm and professionalism.
• Conducted emergency roadside repairs, changed tires, replaced light bulbs and installed fuses and tire chains.
• Coordinated with dispatch to receive updates, communicate efficient routes and convey delays.
• Retained valid proof of insurance and registration in vehicles.
• Loaded, balanced and secured product to safely transport goods.
• Obtained signatures needed to complete and process paperwork.
• Fulfilled back haul orders and spotting trailers in loading yard.
• Loaded, unloaded, transported and stacked materials through careful operation of various warehouse equipment.
• Positioned lifting devices around loaded pallets, skids and boxes to secure materials for transport to designated areas.
• Transported material to correct locations and documented inventory changes.
• Inspected product load for accuracy to foster timely and complete delivery.

(419)-494-1117 (Contact Point is John, family business).

• Reviewed customer feedback about products listed in the catalogs in order to determine appropriate changes or additions for future editions.
• Researched competitive offerings in order to identify areas where our company could improve its product line.
• Monitored industry trends related directly to consumer purchasing habits in order to adjust our product offerings accordingly.
• Generated content for various media platforms, such as websites and social media accounts.
• Conducted market research to identify potential customer segments and target markets.
• Maintained the company's website by updating content regularly using WordPress CMS.
• Proofread and finalized marketing communications and documentation prior to release.
• Developed persuasive content for digital marketing campaigns.
• Researched and wrote articles for a variety of publications.
• Ensured that all written work met quality standards before submission deadlines.
• Performed extensive research prior to writing any article or post.

(419) 243-2515

• Surveyed property to prevent and identify vandalism or disarmed alarm systems.
• Guarded restricted areas to prevent unauthorized entry.
• Warned violators of rule infractions and escorted unauthorized persons off premises.
• Reviewed guest identification and employee credentials to authorize entry onto premises.
• Reported safety hazards for remediation response.
• Adhered to daily patrol schedules to support consistent security presence throughout property.
• Monitored security cameras to identify and respond to suspicious activity.
• Monitored premises and recorded activity in daily officer reports.
• Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
• Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
• Sounded alarms and called police or fire department in cases of fire or presence of unauthorized persons.
• Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
• Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
• Addressed problems quickly and reported clear information while working under minimal supervision.
• Completed incident reports to record security or loss prevention incidents.
• Monitored building and property entrances and exits to detect intrusions and protect assets.
• Maintained high levels of alertness throughout shifts.
• Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
• Deterred criminal activity, vandalism and general misconduct by providing expert and highly visible security presence at "Iron Works" facilities.
• Identified suspicious activity to determine appropriate response.
• Provided friendly and professional assistance to employees, visitors and customers.

(High School Seasonal Employment).

• Established controls to alleviate supply and food waste.
• Assessed inventory levels and placed orders to replenish goods before supplies depleted.
• Exercised portion control for items served, eliminating waste.
• Collaborated with restaurant management to align kitchen operations with goals of establishment.
• Monitored quality, presentation and quantities of plated food across line.
• Inspected freezers and refrigerators prior to each shift to check temperature levels and verify proper functionality.
• Offered seating and other special accommodations to customers according to preferences and dining area volume.
• Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
• Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
• Tracked seated guests and available seating using computer-based and mobile reservation software.
• Developed long-term relationships with customers to increase opportunities for repeat business.
• Managed daily card and cash transactions, maintaining payment records and investigating discrepancies.
• Accommodated guests with children and special needs to promote comfortable dining experience.
• Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
• Explained QR code scanning for electronic menu access.
• Answered phones promptly to record and confirm reservations.
• Communicated with servers about new tables, changes in food availability and customer comments.
• Built positive relationships with other front-of-house and kitchen staff.
• Answered telephone to provide dining information and take reservations.

(High school seasonal Employment).

• Decorated gardens, paths and beds with stones or plants.
• Used hand tools to break up clumps of dirt, transplant seedlings and mix in fertilizers.
• Troubleshot mechanical issues and completed basic repairs to keep equipment working at peak levels.
• Watered lawns, plants, or trees, using sprinkler systems or watering cans as part of overall maintenance plan.
• Maintained or repaired tools or equipment for safety and longevity.
• Cared for artificial turf fields, periodically removing turf and replacing cushioning pads.
• Maintained garden areas and landscaping greenery to enhance property appearance and plant health.
• Cared for lawns by mulching, aerating, weeding or grubbing.
• Answered customer questions regarding care and general knowledge of landscape.
• Pruned trees and bushes to improve visibility and shape.
• Followed planned landscaping designs to lay sod, seed grass or plant flowers and foliage.
• Recorded services rendered, materials used and charges assessed on specified forms.