Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Teneika Emanuel

Everett,WA

Summary

Motivated professional with experience in handling emergency calls and dispatching help. Adept at working in high-pressure, fast-paced environments and successfully delivering critical information to responding personnel. Proven ability to remain calm, collected and professional in dealing with high-stress calls from panicked citizens. Expert in providing quality customer service and working with multidisciplinary team. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance.

Overview

21
21
years of professional experience

Work History

Communications Officer

Washington State Patrol
09.2024 - Current
  • Managed emergency communication systems to ensure timely and accurate information dissemination.
  • Analyzed incident reports to identify trends and improve communication strategies.
  • Coordinated real-time response efforts during critical incidents, enhancing operational effectiveness.
  • Evaluated communication procedures for compliance with regulatory standards, ensuring best practices were upheld.
  • Handled multiple emergency calls simultaneously, ensuring timely assistance for all callers in need.

TELECOMMUNICATOR III

Polk County Sheriff Office
11.2004 - 11.2023
  • Act as Desk Sargent in time of need, Perform Supervisor duties, assisted co-workers in Officer Involved Shootings. Monitored multiple radio channels simultaneously to ensure appropriate response time to emergencies. Developed strong working relationships with police, fire, EMS, and other emergency services personnel. Trained new personnel on proper protocol for handling emergency calls. Handled administrative tasks related to maintaining up-to-date records of staff training certifications and qualifications. Dispatched appropriate resources to respond to emergency situations in a timely manner. Monitored various radio frequencies, such as those used by public works departments, school security, and civil defense, to stay apprised of developing situations. Maintained a comprehensive knowledge of local geography, streets, highways, businesses, landmarks. Managed stressful situations in a calm, composed manner while remaining professional at all times. Utilized computer-aided dispatch-system to log and track pertinent information regarding emergency incidents. Prioritized calls based on situation, recognizing and addressing duplicate calls. Utilized advanced communication equipment including radios, telephones, computers, and other related systems. Maintained strict confidentiality of all personal information provided by callers. Successfully communicated with callers from diverse backgrounds with varying levels of English proficiency. Quickly identified critical details from incoming calls that enabled responders to arrive quickly on scene.

Education

Associate of Applied Science - Criminal Justice

Rasmussen College-Florida
Tampa, FL
10.2019

Certification Advance Emergency Medical Dispatcher - undefined

National Academy Of Emergency Medical Dispatch of USA

Skills

  • Multi-Tasking
  • Willing to learn
  • Excellent communication
  • Organized
  • AED/CPR Certified
  • Guardian Ad Litem Volunteer

Accomplishments

  • DISPATCHER OF YEAR “2023”
  • Several Platoon Accomplishments
  • No reprimands in 19years of employment.

Timeline

Communications Officer

Washington State Patrol
09.2024 - Current

TELECOMMUNICATOR III

Polk County Sheriff Office
11.2004 - 11.2023

Certification Advance Emergency Medical Dispatcher - undefined

National Academy Of Emergency Medical Dispatch of USA

Associate of Applied Science - Criminal Justice

Rasmussen College-Florida

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Teneika Emanuel