Michael Towle
Twain Harte
Summary
Dynamic Maintenance Division Branch Manager at Al Fresco Landscape Management with a proven track record in enhancing customer satisfaction and streamlining operations. Skilled in employee development and financial management, I consistently exceeded branch targets while fostering strong client relationships. My commitment to coaching and mentoring teams has driven significant revenue growth and operational efficiency.
Overview
10
10
years of professional experience
Work History
Maintenance Division Branch Manager
Al Fresco Landscape Management
04.2018 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
Enhancement Manager
Terracare
05.2017 - 03.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
Branch Manager
Serpico Landscaping
02.2015 - 02.2017
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Consulted customers to boost product sales and services.
Education
No Degree - Business And Managerial Economics
Ohlone College
Fremont, CAC-27 Contractor's License
California Contractors School
Sacramento, CA01-2000
High School Diploma -
Davis Senior High School
Davis, CA06-1986
Skills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Attention to detail
- Coaching and mentoring
- Excellent work ethic
- Team supervision
- Verbal/written communication
- Employee development
- Staff management
- Operations management
Timeline
Maintenance Division Branch Manager
Al Fresco Landscape Management
04.2018 - Current
Enhancement Manager
Terracare
05.2017 - 03.2018
Branch Manager
Serpico Landscaping
02.2015 - 02.2017
No Degree - Business And Managerial Economics
Ohlone College
C-27 Contractor's License
California Contractors School
High School Diploma -
Davis Senior High School
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