Michael Treis
Lake Zurich,Ill
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Seeking entry-level opportunities in IT, Customer Support, or Sales.
Overview
7
7
years of professional experience
Work History
Service Advisor
BMW MOTOR WERKS
barrington
08.2023 - Current
- Managed customer inquiries regarding vehicle maintenance, warranties, recalls and other topics.
- Greets customers, identifies their needs and provide advice on automotive services.
- Provides estimates of repair costs to customers and discuss options with them.
- Resolves customer disputes by listening attentively to their concerns and finding appropriate solutions.
- Implemented and maintain a service marketing program
- Maintain accurate records of all inventory levels, including ordering parts when necessary.
- Keeps service department forms, menus, and pricing guides up to date
Senior Tennis Instructor
Midtown Athletic Club
Palatine, IL
10.2019 - 04.2023
- PTR Certified Instructor who analyzed student performance during practice sessions to determine areas of improvement.
- Helped run the adult CITA practices and managed the rosters.
- Worked with advanced juniors and adults, that participated in travel tournaments.
- Head Racquet Sales Rep.
- Helped consumers find the correct racquet based on their skill and budget.
High Performance Coach
Lake Geneva Tennis
Lake Geneva, WI
05.2017 - 09.2019
- PTR Certified High Performance Instructor who evaluated players' skills and monitored their progress throughout the season.
- Instructed and mentored varsity level players who plan to play college tennis
- Coached players of both National and Midwest rankings.
Education
Bachelor of Arts - Communications
University of Wisconsin - Whitewater
Whitewater, WI01.2016
Bachelor of Science - Business
Western Michigan University
Kalamazoo, MI01-2014
Skills
- Customer Service
- Data Entry
- Customer Retention
- Cost Estimation
- Documentation And Reporting
- Clerical Support
- Adaptability
- Calm under pressure
- Competitive drive
- Self-motivation
Accomplishments
- Two- time Varsity Tennis Captain.
- Three-time Most Valuable Player.
- Awarded a Division 1 Tennis and Academic Scholarship to
Western Michigan University. - 2013 Mid-American Conference Champion.
- WMU's Dean's List Spring of 2014.
- 2015-16 ITA Doubles All-American
- Awarded UW-Whitewater Wall of Fame Status.
Affiliations
- Habitat for Humanity Volunteer.
- Participation in the Fellowship of Christian Athletes
References
Available upon request.
Leadership Experience
- Volunteered with Habitat for Humanity.
- Participation in the Fellowship of Christian Athletes, Kalamazoo Michigan 2012-2013.
- Two-time Varsity Tennis Captain.
- Three-time Most Valuable Player.
- Awarded a Division 1 Tennis and Academic Scholarship to Western Michigan University.
- 2013 Mid-American Conference Champion.
- Named to WMU's Dean's List Spring of 2014.
- 2015-16 ITA Doubles All-American.
- Awarded UW-Whitewater Wall of Fame Status.
Timeline
Service Advisor
BMW MOTOR WERKS
08.2023 - Current
Senior Tennis Instructor
Midtown Athletic Club
10.2019 - 04.2023
High Performance Coach
Lake Geneva Tennis
05.2017 - 09.2019
Bachelor of Arts - Communications
University of Wisconsin - Whitewater
Bachelor of Science - Business
Western Michigan University
Similar Profiles
Sabrina FabellaSabrina Fabella
Biller at Motor Werks of BarringtonBiller at Motor Werks of Barrington
Cameron CundyCameron Cundy
Mechanic at Best Motor WerksMechanic at Best Motor Werks
Daniel FlynnDaniel Flynn
Service Manager at Babbitt Motor WerksService Manager at Babbitt Motor Werks