Michael Trybus

Was moved by upper management to the Email & Messaging Team.

• Created, modified, removed and troubleshot Distribution Lists, Shared Mailboxes, Listservs, Public folders and Calendars, along with Box accounts (Standard and Paid).
• Worked with OneDrive - transferring, restoring user files.
• Completed IT Access Requests (allow access to email, Box files and OneDrive folders), forward emails to approved sites, cancel email forwards, create Alumni accounts, convert users to A5 licenses, assign Power BI Pro licenses, change email addresses in system, and set up auto-responses for emails.
• Worked with Enterprise field techs to solve Outlook issues.
• Worked with customers to help them access and use DLs, shared mailboxes and Listservs - adding & deleting members, changing owners, setting up eFax.
• Worked with customers on migrating their Box files to OneDrive.
• If loading couldn't be accomplished from phone call and links, escalated the work with technical assistance to have the software pushed to customer device.
• Learned to set Litigation Hold

Worked with users to diagnose and resolve network and device problems and implemented established technical or procedural solutions.

• Followed standards and procedures to maintain safe work environment.
• Accurately read, understood and carried out written instructions.
• Assessed facilities to determine capacity and needs for telecommunications systems.
• Programmed, built & installed Avaya, Cisco, Jabber, Teams Poly & softphones.
• Accurately documented user support activities, such as system problems, corrective actions, resolution status and completed equipment installations.
• Used Excel to prepare and evaluate network diagrams, floor plans and site configurations for both new and existing facilities.
• Worked independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance for colleagues.
• Managed time efficiently in order to complete all tasks within deadlines.
• Worked effectively in fast-paced environments.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Excellent communication skills, both verbal and written.
• Proved successful working within tight deadlines and a fast-paced environment.
• Strengthened communication skills through regular interactions with others.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Paid attention to detail while completing assignments.
• Worked flexible hours across night, weekend and holiday shifts.
• Developed and maintained courteous and effective working relationships.
• Identified issues, analyzed information and provided solutions to telecom and network problems.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.

• Programmed, built, installed, moved and made changes to Nortel Meridian multi-button telephones.
• Programmed, built, installed, moved and made changes to Nortel Analog telephones and lines.
• Programmed, built, installed, moved and made changes to Nortel trunks.
• Programmed, built, installed and reset Meridian Mail voicemail boxes and voice menus.
• Programmed, built, installed and reset Call Pilot voicemail boxes and voice menus.
• Programmed, built, installed, moved and made changes to Cisco IP telephones.
• Programmed, built, installed, moved and made changes to Cisco IP VG224 analog telephones and lines.
• Programmed, built, installed and reset Cisco Unity voicemail boxes & voice menus.
• Trouble shot and resolved problems with above systems.
• Established and built cable records for cutomers. Recorded floor, office numbers, data & voice cables and jack numbers, type of phone, terminal location and user name.
• Ran, terminated and connected voice and data cables at terminal and switch locations.
• Built user guides for phone and voicemail users (Nortel and Cisco).

• Programmed, built, installed, moved and made changes to Nortel Meridian multi-button telephones.
• Programmed, built, installed, moved and made changes to Nortel Analog telephones and lines.
• Programmed, built, installed, moved and made changes to Nortel trunks.
• Programmed, built, installed and reset Meridian Mail voicemail boxes and voice menus.
• Programmed, built, installed and reset Call Pilot voicemail boxes and voice menus.
• Programmed, built, installed, moved and made changes to Cisco IP telephones.
• Programmed, built, installed, moved and made changes to Cisco IP VG224 analog telephones and lines.
• Programmed, built, installed and reset Cisco Unity voicemail boxes & voice menus.
• Trouble shot and resolved problems with above systems.
• Established and built cable records for cutomers. Recorded floor, office numbers, data & voice cables and jack numbers, type of phone, terminal location and user name.
• Ran, terminated and connected voice and data cables at terminal and switch locations.
• Built user guides for phone and voicemail users (Nortel and Cisco).

• Worked on AT&T Dimension and Horizon PBX and key systems.
• Programmed, built, installed, moved and made changes to Nortel Meridian multi-button telephones.
• Programmed, built, installed, moved and made changes to Nortel Analog telephones and lines.
• Programmed, built, installed, moved and made changes to Nortel trunks.