Michael Tuban
Staten Island,NY
Summary
Enthusiastic and diligent professional who’s been currently employed as a food service aide at Seaview nursing home NYCHHC, with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager and adaptable to learning new processes and procedures. Excellent at multitasking and time management abilities.
Dedicated delivery driver with motivation to handle continuous driving and back-to-back orders. Meets delivery targets by knowing local roads well and uses GPS applications. Dedicated to customer satisfaction, offering strong work ethic, attention to detail and reliable transportation.
Hardworking cashier and server with 9 1/2 years of experience at Empire Szechuan. Enthusiastic when communicating with customers to take orders. Dedicated to delivering food while still hot. Focused on customer satisfaction and always willing to help.
A Bachelor of Science degree in Psychology, with experience in general research skills, basic techniques of statistical analysis, and understanding physiological, emotional, cognitive, and social determinants of behavior.
Overview
10
10
years of professional experience
Work History
Food Service Aide
Seaview Nursing Home
Staten Island, NY
07.2022 - Current
- Acquired new skills to support team and further accommodate customers.
- Set up dining tables with appropriate linens and decorations as required.
- Utilized proper safety techniques when handling hot foods or sharp objects.
- Collaborated with team to deliver timely service of items.
- Maintained professional demeanor during interactions with customers and co-workers.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Helped with special events, banquets and catering functions.
- Kept track of expiration dates for all food products in storage areas.
- Prepared, apportioned and served beverages, salads and desserts for regular and therapeutic diets according to planned menus and production sheets.
- Monitored food temperatures to ensure safety and quality standards were met.
- Delivered trays of food to patients in hospital rooms as requested.
- Served food items according to established portion sizes and recipes.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
Food Delivery Driver
DoorDash
Staten Island, New York
02.2021 - Current
- Carried food in insulated bags to maintain hot or cold temperature.
- Picked up meals from local restaurants and dropped off at residential and business customer locations.
- Obtained receipts or signatures for delivered goods, collecting payment for services when required.
- Documented time of delivery to record completion of order.
- Collected tips from customers through hands-free electronic methods.
- Planned and followed efficient routes using physical maps and GPS applications.
- Applied defensive driving and safety techniques to prevent accidents.
- Contacted customers prior to delivery to coordinate delivery times.
- Inspected and maintained vehicle supplies and equipment to ensure vehicles remain in proper working condition.
Cashier
Empire Szechuan
Staten Island, New York
06.2015 - Current
- Being able to understand and take customer orders.
- Greet customers when entering and leaving the store.
- Manage transactions with customers using the cash register.
- Collected payments and provided accurate change.
- Handle returns and exchanges.
- Track transactions to note and report for any discrepancies.
- Cross-sell products and introduce new ones.
- Resolve any customer complaints and guide them with relevant information.
- Bag, box, or gift-wrap packages.
- Maintain a clean workspace
- Trained new team members in cash register operation, stock procedures and customer services.
Customer Service Cashier
Red Mango
Staten Island, New York
10.2018 - 05.2019
- Maintained cleanliness and presentation of stock room and production floor.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
- Recommended, selected, located and obtained products to meet customer needs.
- Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
- Greeted customers promptly and responded to questions.
- Maintained work area and kept cash drawer organized.
- Counted and balanced cashier drawers.
- Processed customer payments quickly and returned exact change and receipts.
- Built and maintained productive relationships with employees.
- Placed merchandise in bags or boxes and gave packages to customers.
- Answered phone calls to assist customers with questions and orders.
- Received product orders, unloaded merchandise and arranged store stock into appealing displays.
- Resolved customer complaints and escalated worsening concerns for remediation.
Education
Bachelor of Science - Psychology
College of Staten Island of The City University of New York
Staten Island, NY06.2020
High School Diploma -
Susan E Wagner High School
Staten Island, NY06.2015
Skills
- Cash handling and able to operate a cash register
- Ability to handle phone tasks, can operate mobile/online payments
- Knowledge in operating smartphone and modern technology
- Customer service experience such as being able to talk to unhappy customers, provide them with satisfaction
- Work Task Prioritization
- Cooperative Attitude
- Employee Training
- Experience with motor vehicle operation
- Cleaning and Sanitizing
- Organizing
- Computer skills such as research, and also using computer applications such as Microsoft word or excel
- Psychology skills in understanding physiological, cognitive, emotional, and social determinants in behavior
- Abstract reasoning
- Nutrition awareness
- Allergy accommodations
- Food safety
- Food waste reduction
- Food presentation techniques
- Food storage practices
Timeline
Food Service Aide
Seaview Nursing Home
07.2022 - Current
Food Delivery Driver
DoorDash
02.2021 - Current
Customer Service Cashier
Red Mango
10.2018 - 05.2019
Cashier
Empire Szechuan
06.2015 - Current
Bachelor of Science - Psychology
College of Staten Island of The City University of New York
High School Diploma -
Susan E Wagner High School