MICHAEL TURNER
Hampton,GA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
20
20
years of professional experience
Work History
Lead baggage handler
G2 Secured Staff Llc
Los Angeles, California
05.2019 - 07.2024
- Loaded and unloaded baggage from aircraft and transport vehicles.
- Operated baggage handling systems efficiently and safely.
- Inspected baggage for damages and reported issues promptly.
- Followed safety protocols during high-pressure situations on the tarmac.
- Trained new staff on proper baggage handling procedures and equipment use.
- Responded to customer inquiries about lost or delayed baggage.
Call Center Sales Representative
VXI Gobal Solutions
Los Angeles, California
02.2017 - 09.2018
- Assisted customers with product inquiries and sales recommendations.
- Managed high-volume inbound calls to promote services and resolve issues.
- Utilized CRM software to track customer interactions and sales data.
- Delivered exceptional customer service by addressing complaints and concerns promptly.
- Educated customers on product features, benefits, and promotions effectively.
- Maintained accurate records of customer communications and transactions daily.
- Followed up with potential leads to enhance customer relationships and engagement.
I caregiver
Dpss
Santa Monica, California
09.2010 - 04.2015
- Provided personal care and assistance to clients with daily living activities.
- Administered medication as directed by healthcare professionals for client well-being.
- Maintained accurate records of client care and progress for reporting purposes.
- Assisted clients with mobility and transportation to appointments and activities.
- Ensured a safe and clean environment for clients through regular housekeeping tasks.
- Supported clients emotionally by providing companionship and active listening skills.
- Supported bathing, dressing and personal care needs.
- Maintained clean and well-organized environment for client happiness and safety.
Retail Sales Associate
Nordstrom
Redondo Beach, California
02.2004 - 09.2009
- Assisted customers with product selection and provided personalized service.
- Maintained organized sales floor and ensured visual merchandising standards.
- Processed transactions accurately using point-of-sale systems.
- Stocked merchandise and managed inventory levels efficiently.
- Trained new hires on sales techniques and store procedures.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assisted customers with finding the right product for their needs.
Education
Some College (No Degree) - Business Administration And Management
Jackson State University
Jackson, MSSkills
- Baggage inspection
- Baggage handling systems
- Safety protocols
- Equipment operation
- Sales techniques
- Problem solving
- Attention to detail
- Exceptional customer service
- Order processing
- Cash drawer balancing
Timeline
Lead baggage handler
G2 Secured Staff Llc
05.2019 - 07.2024
Call Center Sales Representative
VXI Gobal Solutions
02.2017 - 09.2018
I caregiver
Dpss
09.2010 - 04.2015
Retail Sales Associate
Nordstrom
02.2004 - 09.2009
Some College (No Degree) - Business Administration And Management
Jackson State University