FREDRICK AMUSU
American Fork,Utah
Summary
Results-driven professional with a proven track record of success in launching and advancing careers. Full-time opportunity sought to leverage extensive experience in life insurance policies and client relationship management to drive sales and exceed performance goals. Skilled in guiding clients through complex decision-making processes, assessing risks, and developing strategic plans for superior outcomes. Committed to upholding a solid work ethic, integrity, and dedication to achieving excellence within your esteemed organization.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Project Advisor
Tesla (Energy)
Draper, UT
07.2025 - Current
- Delivered exceptional customer service by handling high-volume inquiries and providing project updates via phone, SMS, email, and live chat.
- Managed 450+ residential energy projects, using CRM software to prioritize tasks, track progress, and ensure timely installations of Tesla Energy products.
- Set accurate customer expectations as a subject matter expert on Tesla Energy products, outlining project timelines and requirements.
- Collaborated with Design Consultants, field teams, and internal departments to coordinate project milestones efficiently.
- Addressed customer concerns using critical-thinking skills to resolve issues promptly and maintain high satisfaction.
- Prioritized tasks and managed time effectively using calendars and dashboards to meet commitments.
- Utilized Microsoft Suite and CRM tools to manage project data, monitor KPIs, and support operational goals through reporting.
- Identified process improvement opportunities to enhance Tesla Energy's project lifecycle.
Life Insurance Agent
The Alliance (Independent Agent)
Utah
09.2024 - 07.2025
- Developed customized life insurance plans tailored to client needs and financial goals.
- Conducted thorough risk assessments to determine appropriate coverage levels for clients.
- Educated clients on policy options, benefits, and potential risks to facilitate informed decisions.
- Collaborated with underwriting teams to expedite policy approvals and enhance customer satisfaction.
Machine Operator
Megadiamond A Schlumberger Company
Provo, UT
06.2018 - 07.2025
- Team lead: I'm in charge to oversee the production of polycrystalline synthetic Diamond making sure employees reach company goal, while adhering to safety standards set in place and following manufacturing procedures etc.
Payroll Specialist
Sykes/Intuit QuickBooks
03.2015 - 06.2018
- Assisted customers with Intuit payroll software
- Trouble shooting Quick Book software with customer
- Answered payroll questions and created payroll checks.
Receiving Associate
WALMART
11.2014 - 12.2015
- Receiving Associate (General Retail)
Paralegal
Lexington Law Firm
Provo, UT
08.2014 - 02.2015
- Worked under Lexington Law Firm and assisted customers in relationship to understanding their credit report and utilized my upselling skills in helping them learn about credit repair and how it can improve their credit scores.
Customer Service Representative
CONVERGYS
Orem, UT
04.2013 - 07.2014
- Handled customer inquiries, complaints and general billing questions
- Basic troubleshooting
- Calmed angry callers, repaired trust and promoted company values and goals
- Employee of the month for June 2014 in a company with over 300 employees, for outstanding performance
- Placed as a mentor to assist new hires
- Granted a pay raise for consistently being punctual
- Part of a team that was #1 on the floor and was one of the top ten agents
Education
Associate - BUSINESS MANAGEMENT
UTAH VALLEY UNIVERSITY
Orem, UTCertificate - Project Management
Florida Agricultural And Mechanical University
Tallahassee, FLHigh School Diploma - undefined
Jomal Comprehensive College
Lagos05.2007
Skills
- Proficient in telephone etiquette
- Service excellence
- Efficient at acquiring new skills
- Sales experience
- Analytical problem solver
- Proficient in English
- Collaborative team member
- Application troubleshooting proficiency
- Cultivating collaborative partnerships
- Experience with Salesforce
- Excel proficiency
- Payroll administration skills
- Word processing
- Tax preparation skills
- Experienced in creating PowerPoint presentations
- Experience in selling insurance policies
Certification
- Life insurance license
- Project Management Certification
Community Service & Volunteer Work
lions club international
Timeline
Project Advisor
Tesla (Energy)
07.2025 - Current
Life Insurance Agent
The Alliance (Independent Agent)
09.2024 - 07.2025
Machine Operator
Megadiamond A Schlumberger Company
06.2018 - 07.2025
Payroll Specialist
Sykes/Intuit QuickBooks
03.2015 - 06.2018
Receiving Associate
WALMART
11.2014 - 12.2015
Paralegal
Lexington Law Firm
08.2014 - 02.2015
Customer Service Representative
CONVERGYS
04.2013 - 07.2014
Certificate - Project Management
Florida Agricultural And Mechanical University
High School Diploma - undefined
Jomal Comprehensive College
Associate - BUSINESS MANAGEMENT
UTAH VALLEY UNIVERSITY