Michael Ulloa

• Carefully interviewed, selected, trained, and supervised staff.
• Developed, implemented, and managed business plans to promote profitable food and beverage sales.
• Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
• Correctly calculated inventory and ordered appropriate supplies.
• Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
• Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Tracked daily sales transactions and invoices for accurate and updated financial reporting.
• Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
• Assisted in development and implementation of new menus to offer variety and options to customers.
• Managed staff schedules and maintained adequate coverage for all shifts.
• Implemented effective inventory control systems to reduce food spoilage and waste.

Monitored and maintained overall operations of business.
Set standards, increased customer service expectations.
Help create new and innovative menus.
Increased catering revenue.
Complied with all health code standards.
Help create training material for all positions.
Exceeded overall dining experience for all guests.