Michael Underwood
Seneca,SC
Summary
Dynamic business owner with a proven track record at Limitlessoppsllc, excelling in customer relations and financial management. Enhanced client satisfaction through relationship building and efficient operations. Skilled in staff management and crisis management, driving business growth and fostering a culture of continuous improvement.
Overview
16
16
years of professional experience
Work History
Owner
Limitlessoppsllc
12.2024 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
Forman
Greenstone Construction
08.2019 - 01.2025
- Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
- Maintained a safe working environment through adherence to safety protocols and regular site inspections.
- Ensured timely completion of projects with effective time management and prioritization of tasks.
- Checked equipment to determine if maintenance was required.
- Inspected completed work to verify quality standards and compliance with criteria.
- Enhanced team productivity by providing clear direction, setting expectations, and offering constructive feedback.
- Monitored progress against established benchmarks, adjusting strategies as necessary to meet targets consistently.
- Implemented efficient work processes to boost overall productivity while reducing costs.
Maintenance Manager
McDonalds, Moscow, Id
Seneca
06.2018 - 08.2019
- Supervised employee performance, preventive maintenance, and safety.
- Optimized spare parts inventory management by identifying critical items and setting appropriate stock levels based on usage patterns.
- Improved equipment reliability by implementing a preventive maintenance program and managing repair schedules.
- Collaborated with other department managers to coordinate maintenance activities around production schedules, minimizing operational interruptions.
- Reduced downtime by efficiently overseeing the maintenance team and prioritizing tasks according to urgency.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Planned scheduled maintenance outages as part of preventive maintenance program.
- Documented inventory of spare parts to enable tracking history and maintain accurate records.
- Created and submitted detailed reports to highlight maintenance activities and equipment performance.
- Promoted a culture of continuous improvement within the maintenance team by encouraging open communication, problem-solving initiatives, and employee engagement activities.
Customer Service/ Food Preparation
Lucky Strike
Westminster, SC
07.2009 - 02.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Robotics/ Computer Technologies
W.M. S
Westminster, SCSkills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Staff management
- Financial management
- Business development
- Contract management
- Partnership development
- Crisis management
- Digital transformation
- Accounting expertise
- Design coordination
Timeline
Owner
Limitlessoppsllc
12.2024 - Current
Forman
Greenstone Construction
08.2019 - 01.2025
Maintenance Manager
McDonalds, Moscow, Id
06.2018 - 08.2019
Customer Service/ Food Preparation
Lucky Strike
07.2009 - 02.2018
Robotics/ Computer Technologies
W.M. S