Michael Vargas
Lehigh Acres,FL
Summary
Proven track record in enhancing customer satisfaction and streamlining route planning, demonstrated during working at Gill Logistics. Excelled in multitasking and time management, significantly improving delivery efficiency. Skilled in maintaining confidentiality and communication, ensuring top-notch service delivery.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Courier
Gill Logistics
08.2022 - Current
- Upheld compliance with HIPAA regulations while managing confidential patient information during deliveries.
- Ensured patient confidentiality by properly handling sensitive medical documents and specimens during transport.
- Maintained a clean, organized, and safe vehicle environment to ensure the proper handling of medical supplies and equipment.
- Communicated route progress to management, noting traffic, and construction issues to avoid delays for critical deliveries.
Takeout/Host
Red Lobster
06.2022 - 08.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Server/Takeout/Host
Red Lobster
01.2021 - 04.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Bussed and reset tables to keep dining room and work areas clean.
Car Washer
Vegas Car Wash and Tints
08.2019 - 12.2020
- Maintained cleanliness and organization of the workplace, promoting a positive image for the company.
- Greeted customers and guided cars into washing and detailing area.
- Vacuumed and steam cleaned interior floors carpet and seating.
- Answered customer questions on pricing, products, procedures, and materials used.
- Pressure washed car exterior, wheel wells, and tires.
Education
Associate of Science - Fire Science
Florida SouthWestern State College
Fort Myers, FL05.2025
High School Diploma -
Matter Academy Charter Middle High School
Hialeah Gardens, FL06.2021
Skills
- Route Planning
- Multitasking
- Customer Satisfaction
- Punctuality
- Time Management
- Excellent Communication
Certification
- Food and Beverage, Red Lobster - January 2021 - Current
- HIPAA Certified - Gill Logistics - August 2022 - Current
Languages
Spanish
Professional Working
Timeline
Medical Courier
Gill Logistics
08.2022 - Current
Takeout/Host
Red Lobster
06.2022 - 08.2022
Server/Takeout/Host
Red Lobster
01.2021 - 04.2022
Car Washer
Vegas Car Wash and Tints
08.2019 - 12.2020
- Food and Beverage, Red Lobster - January 2021 - Current
- HIPAA Certified - Gill Logistics - August 2022 - Current
Associate of Science - Fire Science
Florida SouthWestern State College
High School Diploma -
Matter Academy Charter Middle High School
Similar Profiles
BreAnn DavisBreAnn Davis
Dispatch Manager at Gill LogisticsDispatch Manager at Gill Logistics
Nathaniel BartonNathaniel Barton
North Florida Area Manager at Gill LogisticsNorth Florida Area Manager at Gill Logistics
Aviteshwar SandhuAviteshwar Sandhu
Operations Associate at Gill World LogisticsOperations Associate at Gill World Logistics