Michael Vaughn
Pleasant Hill,US
Summary
Service-focused professional versed in managing appointment-based schedules and maintaining accurate records. Building loyal clientele and retains satisfaction with exceptional service and loyalty promotions. Communicative and goal oriented with contagious work ethic.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Stylist
Barber
11.2017 - Current
- Giving haircuts and hair styling services for clientele
- Providing customers recommendations on hair styling or type of hair cut
- Monitored and maintained cleanliness, sanitation and organization of work areas
- Made sure all cutting equipment and tools were properly cleaned, sanitized and in good working condition
- Followed standard infection control protocols to avoid illness or contamination.
- Treated customers to shampooing and head massage to promote loyalty.
- Selected hair colors, products, and services based on customer preference and individually designed hair care plan.
- Provided excellent customer service to ensure client satisfaction.
Cpst
Family service and guidance center of Topeka
Topeka , KS
08.2022 - 01.2023
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Updated and maintained databases with current information.
- Assist the client to identify strategies or treatment options associated with the individual’s mental illness and/or substance use disorder
- Provide client supportive counseling, solution-focused interventions, emotional and behavioral management support, and behavioral analysis
- Facilitate participation in and utilization of strengths based planning and treatments which include identifying strengths and needs, resources, natural supports, and developing goals
- Assist the client with effectively responding to or avoiding triggers, identifying a crisis situations, and developing a crisis management plan.
Maintenance Technician
InterSolutions
Lee Summit, MO
12.2021 - 04.2022
- Routinely inspected equipment for preventive and emergency maintenance needs.
- Assembled, installed or repaired electrical or electronic components and pipe systems.
- Cleared clogged drains and replaced valves, faucets and fixtures.
- Assisted in the installation of new machinery and equipment.
- Performed routine maintenance by inspecting drives, motors or belts.
- Recorded type and cost of maintenance or repair work.
Cashier
Dollar General Store
Pleasant Hill, MO
05.2021 - 11.2021
- Processed sales transactions to prevent long customer wait times.
- Adhered to social distancing protocols and wore mask or face shield.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Verified customer age requirement for alcohol or tobacco purchases.
Delivery Driver/Warehouse
Amazon
Bonner Springs, US
12.2019 - 02.2020
- Delivery driver
- Loaded and unloaded my own packages
- Scanned in routes and pick up and dropped off packages
- Always smiled and interacted with customers
Crew Member
Mc Donalds
04.2016 - 12.2016
- Maintained high standards of customer service during high volumes
- Handled currency and credit transactions quickly and accurately
- Followed procedures for safe food preparation, assembly, and presentation
- Built loyal clientele through friendly interactions and consistent appreciation
- Resolved complaints promptly and professionally
- Cross-trained
- Took initiative to find extra tasks when scheduled duties were completed
Operator
1-800 usa
Raytown, MO
02.2015 - 09.2015
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Identified needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Updated and maintained databases with current information.
- Worked with cross-functional teams to achieve goals.
Server/Waiter
Court House Exchange
05.2012 - 06.2014
- Greet and seated customers starting them off with a beverage
- Deliver food and refill beverages when drinks start to get low
- Sanitize/clean booths, tables, and chairs
- Remove all trash and dishes in between customers to clean in kitchen
- Kept tables and floors clean
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Provided exceptional service to high volume of daily customers.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
Daycare Assistant
Blue springs highschool
Blue Springs, US
10.2011 - 05.2012
- For a better understanding I took child development
- After that class they had me take a child care class, where we took home the fake babies and then also had to work in a daycare attached to the school
- Teach shapes
- Teach colors
- Teach basic math
- Teach reading comprehension
- Teach hand eye coordination
- Got them ready for tha state testing
- Watched them at recess
- Stimulate and teach them the 5 senses
Education
Barber school -
Transformed Barber and Cosmetology Academy
10.2018
Some college - Radiology
Penn Valley Community College
Valley, Penn, US08.2015
Some college - psychology
Penn valley-mcc
Kansas City, MO08.2015
Diploma -
Blue Springs High School
Blue Springs, MO05.2012
Skills
- Customer Service
- Radiology
- Barber
- Server
- Bussing tables
- Delivery Driver Experience
- Driving
- Food Preparation
- Front Desk
- Hair Styling
- Load & Unload
- Upselling
- Merchandising
- Haircut selection
- Multitasking and organization
- Creative thinking
- Drawer balancing
- Returns processing
- Order taking
- Transaction handling
- Inventory restocking
- Cleaning and sanitizing
- Point of sale proficiency
- Staff training
- Staff mentoring
- POS system operations
- Liquor regulations and compliance
- Call distribution
- Administrative tasks
- Interpreting support
- Emergency response
- Building rapport
- Empathy and patience
- Data entry
- Call transferring
Certification
- Food handler certificate
- Driver's license
- Barber license
- KDAD’s
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Cpst
Family service and guidance center of Topeka
08.2022 - 01.2023
Maintenance Technician
InterSolutions
12.2021 - 04.2022
Cashier
Dollar General Store
05.2021 - 11.2021
Delivery Driver/Warehouse
Amazon
12.2019 - 02.2020
Stylist
Barber
11.2017 - Current
Crew Member
Mc Donalds
04.2016 - 12.2016
Operator
1-800 usa
02.2015 - 09.2015
Server/Waiter
Court House Exchange
05.2012 - 06.2014
Daycare Assistant
Blue springs highschool
10.2011 - 05.2012
Barber school -
Transformed Barber and Cosmetology Academy
Some college - Radiology
Penn Valley Community College
Some college - psychology
Penn valley-mcc
Diploma -
Blue Springs High School