Michael Vazquez
Frankfort,IL
Summary
Dedicated Law Enforcement professional. 8 years of experience in which I have gained skills in community policing, leadership, critical decision making, and effectively managing high pressure situations.
Overview
15
15
years of professional experience
Work History
Sergeant
Metra Police Department
01.2017 - Current
- Field Training Officer Coordinator
- ILETSB Defensive Tactics Instructor
- Juvenile Officer
- Oleoresin Capsicum (OC) Instructor
- Vice President and Graduate of Northwestern School of Police Staff & Command (Class 556)
- Completed Metra mid level management training
Broadband Network Technician
WOW Internet phone and cable
10.2013 - 07.2016
- Balanced proper levels on cable runs for whole nodes and grids
- Managed 24 hour On-Call requests to restore outages
- Responsible for driving a bucket truck, which requires a DOT certification
- Cleaned and swapped fiber, spliced main line cable, replaced main line via aerial or underground
- Maintained safety protocols related to truck operation and cable restorations
Broadband Technician
WOW Internet phone and Cable
10.2012 - 10.2013
- Configured networks and adjusted low voltage frequencies
- Provided excellent customer service
- Organized and portrayed proper work ethic that applies to the company’s mission and protocol
- Understanding and completing a thorough knowledge of low voltage frequencies and giving proper customer education on system IT and functionality
Intern, Intermodal Operations-Dedicated Accounts, Marketing Department
Hub Group
10.2009 - 08.2010
- Managed and catered to important clientele that produce high revenue
- On average I completed at or around 10 reports that reflected real time data and transactions to be viewed by customers of high stature
- Gave over the phone and face-to-face updates to customers considered to be of dedicated accounts
- Prepared year to date revenue reports for the sales department
Education
Bachelor of Business Administration -
University of St. Francis
Joliet, IL01.2011
Skills
- Problem-Solving
- Attention to Detail
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Critical Thinking
- Decision-Making
- Problem Resolution
- Verbal Communication
Activities
- QRF team lead
- Vice President of Northwestern School of Police Staff & Command Class #556
- NOBLE member in the Chicago Metro chapter
Timeline
Sergeant
Metra Police Department
01.2017 - Current
Broadband Network Technician
WOW Internet phone and cable
10.2013 - 07.2016
Broadband Technician
WOW Internet phone and Cable
10.2012 - 10.2013
Intern, Intermodal Operations-Dedicated Accounts, Marketing Department
Hub Group
10.2009 - 08.2010
Bachelor of Business Administration -
University of St. Francis
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