Michael Veader
Spring Hill,FL
Summary
Focused and reliable Waiter bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work.
Overview
14
14
years of professional experience
Work History
Waiter
Barrington Country Club
04.2013 - 09.2013
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Informed customers about daily and seasonal specials.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Used cash registers and credit card machines to cash out customers.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
- Met with chef to review daily specials and menu changes.
- Processed orders and sent to kitchen employees for preparation.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Banquet Captain
Hillside Country Club
04.2011 - 04.2013
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Liaised with venue management to monitor logistics and timelines.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Provided exceptional service to guests by immediately addressing needs and requests.
- Delegated tasks to staff members to maximize production under tight deadlines.
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
- Hired, trained and scheduled staff to maintain adequate coverage for successful operations.
- Maintained clean and safe work environment.
Head Waiter
Wannamoisett Country Club
01.2000 - 12.2010
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Supervised server staff and simultaneously served personal section of tables.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Managed food resources, memorized orders, and coordinated customer service.
- Greeted new customers, discussed specials, and took drink orders.
- Trained staff members on use of POS system.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
Education
GED -
Seekonk High School
Seekonk, MAAssociate of Science - Electrical, Electronics Engineering Technologies
Rhode Island School of Electronics
Providence, RI06.1996
Skills
- Dietary Restriction Support
- Conflict and Complaint Resolution
- Ability to Lift 30 Pounds
- Special Requests and Substitutions
- Dining Customer Service
- Pos Operation
- Table Preparation
- Wine and Liquor Service
- Dining Room Cleaning and Upkeep
- High-Volume Dining
- Hors D' Oeuvres Service
- Banquet Coordination
- Upselling Techniques
- Table Setting Arrangements
- Safety and Sanitation
- Guest Relations
- Wine Service
Timeline
Waiter
Barrington Country Club
04.2013 - 09.2013
Banquet Captain
Hillside Country Club
04.2011 - 04.2013
Head Waiter
Wannamoisett Country Club
01.2000 - 12.2010
GED -
Seekonk High School
Associate of Science - Electrical, Electronics Engineering Technologies
Rhode Island School of Electronics
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