Summary
Overview
Work History
Education
Skills
References
References
Timeline
Generic

Michael Velez

Clermont

Summary

Accomplished Sales Manager offering high performance, leading the development and implementation of a superior sales strategy. Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects, and cultivating strong partnerships. Demonstrated expertise in team leadership and development.

Overview

17
17
years of professional experience

Work History

Account Manager - B2B Business Development

Yellowstone Lawn Service
Leesburg
01.2023 - Current
  • Communicating with clients to ensure that all their needs are understood and addressed.
  • Implemented effective strategies for expanding existing client base while exploring new markets and segments.
  • Collecting and analyzing data concerning consumer behavior to understand changing needs.
  • Created detailed reports on product performance, competitive landscape, pricing trends.
  • Tracked industry developments and monitored competitors' activities to stay ahead of the competition.

Branch Service Manager

Hoffer Pest Solutions
Coral Springs
05.2022 - 01.2023
  • Managed route, servicing three Florida counties based on 20 stops daily, including bars, restaurants, supermarkets, and residents.
  • Negotiated sales agreements and terms with existing and potential customers through upselling.
  • Assisted technicians with field service requests and delinquent accounts.
  • Ordered and maintained equipment, supplies, and materials required for service work.
  • Recommended appropriate extermination methods based on individual customer needs and situation.
  • Communicated with current and prospective customers regarding services and pricing.

Pest Control Service Technician

Venom Pest Control
Minneola
11.2021 - 05.2022
  • Assisted technicians with field service requests and delinquent accounts
  • Receive inbound calls from new and existing customers regarding a variety of requests (scheduling, billing inquiries, service concerns, general questions).
  • Followed local, state, and federal regulations regarding the safe handling and application of pesticides.
  • Performed preventative maintenance applications to help reduce the potential for future infestations.
  • Demonstrated excellent customer service skills when interacting with clients both over the phone or in person.

Pest Control Technician

Hoffer Pest Solutions
Coral Springs
05.2015 - 11.2021
  • Inspect buildings and the surrounding environment for signs of pest infestation.
  • Estimate the cost of services rendered to clients or customers.
  • Apply pesticide safely in buildings, or structures, and the surrounding environment.
  • Use different pest control methods, such as setting traps or baits, to remove or kill pests.
  • Performed follow-up visits to monitor the effectiveness of treatments and make adjustments as necessary.
  • Explained and reviewed service agreements with customers to cultivate understanding and customer satisfaction.

Retail Sales Associate

Home Depot
Fort Lauderdale
07.2008 - 02.2015
  • Answered customers' questions and making recommendations.
  • Provided customers with information about additional services, such as an extended warranty.
  • Demonstrated product features and benefits in a bid to assist customers in making informed buying decisions.
  • Proactively handled complaints and suggestions in a bid to ensure repeat business through customer satisfaction.
  • Operated cash registers and processed transactions including sales, returns, and exchanges.

Education

GHP Certificate -

Florida Department of Agriculture And Consumer Services
FL
10.2021

High School Diploma -

Somerset Preparatory Academy
North Lauderdale, FL
05.2007

Skills

  • Client relationship management
  • Negotiation techniques
  • Sales strategy development
  • Project management
  • Problem solving
  • CRM proficiency
  • Adaptability and flexibility
  • Bilingual in Spanish and English

References

May be furnished upon request.

References

References available upon request.

Timeline

Account Manager - B2B Business Development

Yellowstone Lawn Service
01.2023 - Current

Branch Service Manager

Hoffer Pest Solutions
05.2022 - 01.2023

Pest Control Service Technician

Venom Pest Control
11.2021 - 05.2022

Pest Control Technician

Hoffer Pest Solutions
05.2015 - 11.2021

Retail Sales Associate

Home Depot
07.2008 - 02.2015

GHP Certificate -

Florida Department of Agriculture And Consumer Services

High School Diploma -

Somerset Preparatory Academy

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Michael Velez