Michael V. Lopez
Yonkers,NY
Summary
Highly skilled meticulous individual with a strong reputation for consistency
Professional casino worker prepared to deliver exceptional guest experiences and maintain operational efficiency. Known for fostering team collaboration and adapting to dynamic environments. Dependable and skilled in handling cash transactions and ensuring compliance with gaming regulations.
Overview
11
11
years of professional experience
Work History
Barista
Dunkin Doughnuts
Yonkers, NY
01.2015 - 09.2015
- Assisted in daily operational procedures such as cashiering, order entry, food and coffee preparation, customer service, trash removal, custodial services.
Video Game Assistant
MGM Empire City Casino
Yonkers, NY
01.2018 - Current
- Coordinated daily operations to ensure seamless guest experiences within casino environment.
- Assisted in staff training programs, enhancing team performance and service quality.
- Managed scheduling and resource allocation to optimize operational efficiency.
- Assisted in technical work and apprenticed under IGT, Bally, inter-block, Konami, and Spielo vendors.
- Developed standard operating procedures to streamline workflow processes across departments.
- Worked closely alongside managers and assistant managers to assist in various money on money, and dispute claims
Stock & Inventory
Mano Mano
Bronxville, NY
01.2015 - 01.2018
- Developed and implemented training procedures to recognize and correct problem areas in inter-office departments that resulted in increased office efficiency.
Sales Associate
Macy's
Yonkers, NY
01.2015 - 01.2016
- Sales, cashier, displays, organize, clean up, deliver documents to different departments, answer phones, general clerical duties, customer service and sales.
Education
undefined
LEA Security
Yonkers, NY08.2017
undefined
St. Thomas Aquinas
06.2016
undefined
Tuckahoe HS
06.2015
Skills
- Proficient in Various PC applications and Internet applications
- Customer service
- Great mechanical experience and motivated to learn new types of tech as-well and working with it
- A go getter and willing to do a majority of tasks as the come along
Accomplishments
- Achieved MVP for march 2026 by completing the most calls that month as-well as the fastest response times.
- Has completed numerous overtime hours for empire city casino back in 2019 during holiday hours from 6PM to 6AM.
Timeline
Video Game Assistant
MGM Empire City Casino
01.2018 - Current
Barista
Dunkin Doughnuts
01.2015 - 09.2015
Stock & Inventory
Mano Mano
01.2015 - 01.2018
Sales Associate
Macy's
01.2015 - 01.2016
undefined
LEA Security
undefined
St. Thomas Aquinas
undefined
Tuckahoe HS