Michael Wachter
Glen Cove
Summary
Dedicated leader with a focus on mentoring staff and optimizing operations. Known for implementing effective training programs and enhancing workflow efficiency, contributing to elevated service quality and team performance.
Overview
14
14
years of professional experience
Work History
General Manager
Wonder
Plainview, NY
09.2025 - Current
- Mentor managers and staff to foster leadership skills and promote a culture of continuous improvement.
- Established key performance indicators to monitor progress and ensure alignment with organizational goals.
- Facilitate regular training sessions to enhance team capabilities and drive employee engagement.
- Maximize efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Overee daily operations to optimize workflow and enhance customer service quality.
Restaurant General Manager
TGI Fridays
Bay Shore, NY
03.2019 - 04.2025
- Facilitated targeted training sessions to improve staff skills and foster a more stable workforce.
- Administered comprehensive daily operations, focusing on budget oversight, inventory accuracy, and fostering vendor relationships.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Implemented structured interview processes to identify, train, and oversee qualified staff members.
- Managed customer inquiries with promptness and professionalism to enhance overall satisfaction and loyalty.
- Boosted restaurant revenue by implementing innovative marketing strategies and promotions.
Restaurant General Manager
The All Star
Riverhead, NY
08.2017 - 03.2019
- Managed daily operational activities to ensure efficient processes and maintain high standards of customer satisfaction.
- Developed and facilitated training initiatives aimed at improving employee performance and minimizing turnover rates.
- Analyzed and adjusted inventory levels to streamline supply chain processes and decrease waste.
- Analyzed market trends and crafted effective marketing strategies to drive foot traffic and improve brand visibility.
- Reviewed financial reports, pinpointing cost-saving measures aimed at boosting profitability.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Defined performance standards and nurtured a supportive atmosphere to empower employees and drive collaboration.
Assistant Manager
Applebee's Neighborhood Grill & Bar
Shirley, NY
02.2012 - 08.2017
- Guided staff through comprehensive training sessions focused on service standards and operational procedures to ensure consistent performance.
- Investigated and resolved customer issues promptly, contributing to a positive dining atmosphere.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Collaborated with kitchen staff to streamline food preparation processes, improving order accuracy.
- Analyzed sales reports to identify trends and adjust strategies for increased profitability.
- Organized and led team meetings to strengthen communication channels, encourage feedback sharing, and implement strategies for performance improvement.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
Education
High School Diploma -
Longwood High School
Middle Island, NY06-2009
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Inventory control
- Training and coaching
- Team training and development
Timeline
General Manager
Wonder
09.2025 - Current
Restaurant General Manager
TGI Fridays
03.2019 - 04.2025
Restaurant General Manager
The All Star
08.2017 - 03.2019
Assistant Manager
Applebee's Neighborhood Grill & Bar
02.2012 - 08.2017
High School Diploma -
Longwood High School