Summary
Overview
Work History
Education
Skills
Timeline
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Michael Wagner

Joliet,IL

Summary

Energetically led as a Crew Trainer at McDonald's, mastering and imparting crucial skills in customer service and safe food handling. Elevated team performance through dynamic training and leadership, significantly enhancing service quality and operational efficiency. Excelled in staff development and sanitation, embodying role model excellence for peers.

Overview

2
2
years of professional experience

Work History

Crew Trainer

McDonald's
04.2022 - 09.2024
  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Set positive example for team members by providing high-quality, efficient service.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.

Education

Chemistry

Plainfield Central HS
Plainfield, IL
2020

Skills

  • Customer Service
  • Employee Training
  • Cash Handling
  • Team Leadership
  • Safe Food Handling
  • Food safety understanding
  • Cleaning and sanitation
  • Sanitation and cleaning
  • Opening and closing procedures
  • Product Knowledge
  • Role Modeling
  • Staff Development

Timeline

Crew Trainer

McDonald's
04.2022 - 09.2024

Chemistry

Plainfield Central HS

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Michael Wagner