Michael Wakatama

Managed in-store operations and outreach for men's designer, made-to-measure, sportswear, and suiting. Developed digital sales strategy focusing on customer acquisition, relationship-building, and retention for local market and national initiatives.

**Achieved a 20% lift over last year and secured the top ranking in the region and nationally for percentage of quota attainment against plan and last year.**

• Managed daily operations to ensure exceptional customer service and satisfaction.
• Collaborated with team members to maintain product displays and merchandise presentation.
• Assisted in training and mentoring new staff on company policies and procedures.

• Styled clients in high-end menswear, including casual, professional, and custom clothier selections. Achieved over 200% of sales targets, leading department and store; received top scores in all "secret shop" evaluations. Developed strong customer "book-of-business" through exceptional relationship management skills.
• Styled clients by assessing personal preferences and body types.
• Curated seasonal wardrobe collections to enhance customer experience.
• Collaborated with team members to maintain visual merchandising standards.

• Managed daily operations for solar project execution and customer service.
• Oversaw team performance and workflow efficiency in solar installations.
• Oversaw daily operations for solar energy projects and installations.
• Coordinated team schedules and resource allocation for project efficiency.
• Mentored staff on safety protocols and best practices in solar installation.
• Oversaw daily operations for solar energy projects and installations.
• Coordinated team schedules and resource allocation for project efficiency.
• Mentored staff on safety protocols and best practices in solar installation.
• Oversaw daily operations for solar energy projects and installations.
• Coordinated team schedules and resource allocation for project efficiency.
• Mentored staff on safety protocols and best practices in solar installation.
• Oversaw daily operations for solar energy projects and installations.
• Coordinated team schedules and resource allocation for project efficiency.
• Mentored staff on safety protocols and best practices in solar installation.

• Established strategic partnerships that increased youth sports accessibility across multiple regions.

* Created and managed business relationships with the major sports leagues (NBA, NFL, NHL, MLB, MLS etc.)

* Created new channels and opportunities for donor engagement at local, regional, and national levels with brands like Dick's Sporting Goods and Under Armour.

* Worked closely with current & former Collegiate and Professional athletes to help foster the adoption of youth sports in recreational leagues.

* Advanced youth sports participation through targeted community outreach initiatives.

Expanded NFL Alumni membership community by securing sponsorships and memberships from Fortune 1000 companies, enhancing brand presence across various sectors.

Established relationships with senior decision-makers, generating new business opportunities through NFL Alumni brand marketing and event platforms.

Collaborated directly with former NFL players on event appearances, partnership engagement, and post-NFL career opportunities.

Developed partnerships with non-profit organizations to create collaborative campaigns, increasing community engagement.

• Assisted clients in buying and selling residential properties throughout the market.
• Conducted market research to determine property values and trends.
• Facilitated open houses to showcase properties to potential buyers.

Managed day-to-day operations of Direct, Commercial, and Internet Sales Channels, turning around ineffective sales operations.

• Identified and capitalized on new market opportunities through meetings with property managers, building developers, and business owners, acquiring bulk, new-build, and commercial services. Created Right of Entry agreements and reviewed R.O.I. models and RFPs.

• Created, implemented and solely managed “Dish Win-Back Program”, Student Package and Self Installation Program. This included creation and implementation of methods & procedures, sales collateral, media advertising and metrics reporting.

• Developed save and retention strategies by analyzing churn activity, achieving over 30% save conversion. Created and managed MDU (Multiple Dwelling Unit) Audit Program, yielding a conversion rate over 25%.

• Revised cross-departmental operational procedures to enhance workflow management and metrics reporting, increasing productivity from 78% of budget in 2003 to 127% of budget in 2006.

• Exceeded ALL performance metrics in 2001 (104%) and 2002 (112%) for sales quotas, audit scores, P&L and secret shop quality (Service Excellence). Top Region (percentage of quota) NATIONWIDE twice in 2001.

Managed performance of 21 retail stores and kiosks in Metropolitan Philadelphia, South New Jersey, and Delaware. Conducted inspections to ensure compliance with policies and operations. Developed budgets and sales forecasts, leading monthly meetings and bi-weekly conference calls to review performance and achieve sales objectives.

• Surveyed, selected, and approved sites for new retail stores, including T-Mobile USA’s top performing store, driving growth in the Philadelphia Market. Negotiated leases and supervised build-out processes while collaborating with local media for marketing strategies.

• Executed first strategic business plan for VoiceStream Wireless in Northeast Division, establishing foundational goals for regional performance.