Michael WALKER JR
Clermont,FL
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
7
7
years of professional experience
Work History
Sales Associate Team Leader
CarMax
09.2019 - Current
- Trained and developed new hires in company processes, product knowledge, customer service, and selling techniques.
- Trained and developed new sales team associates in products, selling techniques, and company procedures.
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Built relationships with customers and community to promote long term business growth.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Contributed to team objectives in fast-paced environment.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Developed, maintained and utilized diverse client base.
Automotive Service Technician
Bob And Danny Automotive
03.2016 - 09.2019
- Changed, rotated, and balanced tires on different types of vehicles.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Maintained accurate records of time and materials required to perform repairs and service.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
Education
Associate - Buisness Adminatration
Southern New Hampshire University
Hooksett, NH07.2026
High School Diploma -
Parkland Highschool
Winston-Salem, NC06.2019
Skills
- Effective Selling Techniques
- New Teller Training
- Merchandise Alteration Estimates
- Presentations and Demonstrations
- Sales and Marketing
- Exceeding Customer Expectations
- Serve Customers
- Store Policies and Procedures
- Cash Handling Accuracy
- Sales Training
- Verbal and Written Communication
- Adapt to Diverse Groups
Timeline
Sales Associate Team Leader
CarMax
09.2019 - Current
Automotive Service Technician
Bob And Danny Automotive
03.2016 - 09.2019
Associate - Buisness Adminatration
Southern New Hampshire University
High School Diploma -
Parkland Highschool