Michael Wallace

Assisted customers in selecting products, ensuring alignment with their needs and preferences.

• Maintained knowledge of product features, benefits, and promotions to effectively communicate value to customers.
• Trained new associates in the district over teams knowledge and customer service standards, fostering a collaborative environment.

• Utilized professional sales techniques to persuasively communicate with clients.
• Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
• Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns.

• Assisted sales team with completing customer transactions and managing issues.
• Identified and hired exceptional candidates to fill key sales roles and strengthen revenue development.
• Completed store opening and closing procedures, including counting drawers and managing security.
• Trained new associates in successful sales and performance strategies.
• Conducted weekly sales meetings to discuss business opportunities and strategies and alleviate issues.
• Top 20 Salesman at Denver Mattress in 2019
• Assistant Manager for store of the year In 2019
• Coached sales team both collectively and individually to help each employee achieve monthly goals.
• Held weekly meetings with Manager to identify techniques to overcome sales obstacles.

• Delivered exceptional customer service, enhancing customer satisfaction and driving repeat business.
• Processed transactions accurately and efficiently using point-of-sale systems.
• Collaborated with team members to achieve sales targets and improve store performance.