Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Michael Wanhala

Lake in the Hills,IL

Summary

As a proud graduate of Morton College with an Associate of Arts degree and a former student-athlete for the Morton College Panthers baseball team, I have developed a strong foundation of skills that seamlessly translate into the workforce. Balancing academics and athletics honed my ability to manage time effectively, stay disciplined, and work collaboratively within a team environment to achieve shared goals. My experience on the baseball field taught me perseverance, adaptability, and the importance of a goal-oriented mindset—qualities I apply to every professional endeavor.

In addition to my education and athletic background, I have gained hands-on experience in customer service as an Order Fulfillment Associate at Home Depot. In this role, I further refined my skills in communication, attention to detail, and problem-solving while ensuring customer satisfaction in a fast-paced retail environment. Currently, I am focused on pursuing a bachelor's degree in accounting through an online program, with the long-term goal of building a successful career in the field. My diverse experiences in education, athletics, and customer service equip me with the drive, determination, and skill set needed to excel in any professional setting.

Overview

1
1
year of professional experience

Work History

Order Fulfillment Associate

The Home Depot
06.2024 - Current
  • Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.
  • Resolved customer inquiries regarding order status or issues promptly and professionally, demonstrating excellent communication skills throughout interactions.
  • Followed orders precisely for correct items, sizes and quantities.
  • Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
  • Greeted customers and directed to requested products.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Coordinated efficient organization, palletizing and transportation of completed packages.
  • Reviewed order slips, picked products and staged merchandize to be shipped.
  • Picked and packed order items.
  • Kept work areas neat, clean and free from debris.
  • Followed procedures at all times for personal and team safety.
  • Exceeded performance metrics regularly, demonstrating a strong work ethic and commitment to order fulfillment excellence.
  • Upheld a positive work atmosphere through consistently displaying an enthusiastic attitude toward fulfilling daily tasks and supporting team efforts toward shared goals.
  • Increased customer satisfaction with timely and accurate order delivery through diligent inventory management.

Education

Associate of Arts - Business

Morton College
Cicero, IL
12-2024

Skills

  • Time management
  • Product packaging
  • Forklift operation
  • Loading and unloading
  • Team Leadership
  • Relationship Building
  • Attention to Detail
  • Goal Setting
  • Strong Work Ethic
  • Student Discipline
  • Communication Skills
  • Adaptability
  • Problem Solving

Accomplishments

  • Secured a position as a student-athlete at Morton College, excelling in both academics and collegiate baseball.
  • Recognized as Operations Associate of the Month at Home Depot within six months of employment for outstanding performance and dedication.
  • Achieved a 3.14 GPA at Morton College while successfully balancing academic responsibilities and athletic commitments.

Languages

English
Native or Bilingual

Timeline

Order Fulfillment Associate

The Home Depot
06.2024 - Current

Associate of Arts - Business

Morton College
Michael Wanhala